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How to setup SBM to accept email submit of new items (SBM 10.1 and above)
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Create one dedicated POP3 or IMAP mailbox account for each SBM project that will accept email submissions. This is beyond the scope of this document. However, your email administrator should be able to do this for you.
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TeamTrack Database Schema
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TS_ID int 500 Unique numeric id per mailbox. TS_NAME varchar(64) 500 Name of the mailbox on the pop3 server. TS_PASSWORD varchar(64) 500 Password for the mailbox.
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Readme for SBM 10.1 as of 9th February 2012
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* Mailbox creation for e ... ... you to provide test data during the ... and replace that test data with production ... ... to run diagnostic tests against your SBM ... ... can use these tests to help you ... The Diagnostic Tests tab enables you ... run certain diagnostic tests from a list ... These tests can be used ... ... run the diagnostics tests if you are ... ... allow connection through POP3 or IMAP. If no such restrictions exists, consider choosing SMTP for the Notification Server and POP3 for the Mail Client because they enable faster connection speeds than MS Exchange.
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SBM_2009_R1_Supported_Platform_Matrix_Customers.xls
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For e-mail submissions POP3 ( tested with Argosoft) Supported
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Contents
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SBM Component Product and Version Comments BPEL Engine Apache ODE 1.3.6 WS-BPEL 2.0 implementation Directory Server Active Directory 2008 R2, 2012, 2012 R2 Mail / Notification Server (outbound) Argosoft, Microsoft Exchange 2010, 2013 SMTP, POP3 , IMAP, EWS Mail Client (For E- mail submissions) Argosoft, Microsoft Exchange 2010, 2013 SMTP, POP3 , IMAP, EWS
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Notelogger seems to stop processing at random times and needs restart to finish.
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When there are email messages that come into the notelogger inbox with a lot of discussion history in the chain this can cause the notelogger process to bog down and become unresponsive. The symptom will be that new emails don't get processed and the inbox will continue to fill up until the Tomcat service is restarted.
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XML Submit changes in 11.8
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Due to security changes in SBM 11.8 to santize HTML in emails, XML Submit emails will fail if the Mail Client server does not have “include HTML formatted email messages” unchecked. For this reason, it suggested to do the following should you be using email submit for other mailboxes .
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SBM Notification Server, Outlook 365 and OAuth 2.0
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As of October 13, 2020, Office 365 will be discontinuing support for Basic Authentication to POP3 , IMAP and Exchange Web Services. SMTP Auth will continue to use Basic Authentication on this date. What does this mean for SBM?
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MCLG: "Could not delete asset. Could not delete task. Tasks that have not ended yet cannot be deleted. Please end the task before attempting this type of operation"
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On the Reject screen, you can choose the option for "Discard task". This basically tells Collage "never mind, I didn't want this task". The task will then be removed from you inbox , and is no longer an active task.
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String Changes from 2009 R1 to 2009 R2
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IDS_ERR_NO_PRIV_TO_VIEW_ITEM_HISTORY = User {0} does not have the privilege to view item {1,number,integer} change history.\n IDS_ERR_NOTELOGGER_NOTSETUP = There is no note logger mailbox configured. IDS_ERR_SESSIONID = Direct access not allowed.
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