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Why do some email notifications show the From user in the email as the SBM computer name instead of the user? Like servername$@servername
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Depending on the settings in Configurator for the Notification server itself you can can select that the From and Reploy to Address show as the user that ran the transition or last modifier etc. If that user doesn't have an email address in their profile then the From field looks like below instead of a real email address.
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SBM - How to configure sbm to use google mail as a notification server and mail client
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You can use any mail server as a notification server and mail client, in the attached doc I use google mail as my notification server and mail client. If after you follow the setting and run into issue or recieve no mail, please look at the notification log - for 10.1.3.1 this is located here %program files%\Serena\SBM\Common\jboss405\server\default\work\jboss.web\localhost\notificationsrv\log\ns.log
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How to place a sub-relational field in a custom notification and email template
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In the newer SBM version, we now require the $FIELDVALUE in notification and email templates to use the Database field name, rather then the logical field name.
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"Approve" and "Reject" buttons on email notifications are unresponsive
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In case you are using "external" parameter as followed the guide, you need to set up the address for external links in SBM Configurator > Mail Services > Notification Server > under Link Settings. Otherwise, change the second parameter of email response template to "internal" for links that are accessible only inside the firewall.
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SBM Notification Server, Outlook 365 and OAuth 2.0
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Sending notifications via SMTP will continue to function. It will be necessary to upgrade to SBM 11.7.1 if you use the Email Recorder and/or Email Submit mailboxes on Office 365. On-premise MS Exchange is not affected.
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Where is the notification log (ns.log) file located in SBM 10.1 and later?
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The log is also added to the zip file created using Collect Log Files in SBM Configurator. By default, this same file contains log information for the email submit process also.
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SBM: About creating Notification Rules for Sub-Relational fields
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Requests contains a single-relational field (called Approval) which points to the Approvals table Requests also contains a sub-relational field (called Approval Status) which is the State of the Approval record. Now, let's say that you want to create a notification that will send an email once the Request is moved to the approved State.
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Email responses and transitioning items from notifications
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Configurator. For details, refer to the SBM Installation and Configuration Guide. If
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Troubleshooting: Notification using Run Script does not kick off the AppScript (SBM 10.1+)
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NOTE: You can increase the amount of information that is logged by changing the Logging Level in Configurator under Mail Services on the Notification Server tab. Step 2: Check the application engine log
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E-mail submit fails with error: "Date has an invalid value" found in Notification Server log
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The resolution is found in the Web services guide beginning with version 10.1.2 The Web Services Developer's Guide Under Supported Date/Time Formats States: SBM uses the ICU (International Components for Unicode) library (Version 3.6) for dateTime Support.
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