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Article Support Platform Matrix for Serena Products
The Supported Platform Matrix outlines the supported client-side and server-side information, including supported operating systems, browser, third party plugins, Serena product integrations, character sets, and upgrade paths.
Article How do I register as a new Serena product user?
CMS-XML Calling out to a web service doesn't support multi fields other than multiselect
Calling out to a web service doesn't support multi fields other than multiselect
CMS-XML SMTP E-mail Configuration Tips.
Once you have confirmed that you have a version of teamtrack running that fully supports SMTP mail, examine these notes in detail to get it configured correctly. Please note that many SMTP mailers are kind of picky about some of these settings, so follow them carefully.
CMS-XML Deployment Tool does not support text fields resizing
The transition "Update" was not completed. Error attempting to update item in database.
CMS-XML Multiple Browser Windows and Multiple User Logins
When multiple users are accessing TeamTrack via a single workstation, Serena recommends each user logs out of TeamTrack after each use. Multiple browser windows and multiple user logins on the same machine is not supported .
CMS-XML Helpful tips for configuring the Mail Client
Setting up the Mail Client from TeamTrack is well documented. We do not support setting up the Mail Server to work with TeamTrack due to the diverse software offerings in this area. However, we can provide you with a few tips and lessons learned by customers as they set up TeamTrack to read e-mail from a mailbox.
CMS-XML System fields like Owner show (Auto) in Update transition
This is an example of how to change this designed behavoir by using a TeamScript. Please note that this is provided as an example only for your use and is not supported .
CMS-XML Tips on Field Mappings for Tracker to TeamTrack Migrations
Some fields often cause questions or confusion when mapping Tracker data into TeamTrack when using the data import. For more information on migrating data from Tracker to TeamTrack, also see the Tracker Product News page on the Serena Support web site for other frequently asked questions, as well as a migration demonstration video.
CMS-XML SLM: How to consolidate multiple license keys for one Host ID into a single license file
With a valid Serena Support login that is tied to a site ID with current Support Maintenance (both are required) go to http://support.serena.com/licensing/Default.aspx Complete the 4 drop-down selections for Site, Product, Serial Number and version. Click the enabled "View Licenses" button below the fields that will take you to the "Manage Licenses" table
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