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CMS-XML How to get detailed logging from the Knowledge Smart Search feature as well as Work Center search.
Save your changes and restart the jboss service Perform another search and look in the appropriate log and you should see more detailed logging or in configurator click the re-index button to have the index rebuilt and look for more details about a failure in the ssf.log file. Don't forget to turn the logging level back down to "info" when you have resolved your issue as this level of logging will decrease performance over time.
CMS-XML Logging into Request Center and get "Error getting catalog: Forbidden"
Logging into Request Center and get "Error getting catalog: Forbidden"
CMS-XML Logging into Request Center get "Error getting catalog: Service Unavailable"
Logging into Request Center get "Error getting catalog: Service Unavailable"
CMS-XML Error getting catalog: Serena Security Token invalid or expired when logging into Request Center.
Error getting catalog: Serena Security Token invalid or expired when logging into Request Center.
CMS-XML SBM 11.4.1 Hotfix 3: Submit failure with multi-user combo box; Unable to add new Service Requests in SSM; Unable to submit with SRC Mobile
SBM 11.4.1 Hotfix 3: Submit failure with multi-user combo box; Unable to add new Service Requests in SSM; Unable to submit with SRC Mobile
CMS-XML Calendar Icon shows as a broken image
Log into SBM and open the Application Administrator. Open the Projects area. On the left, select All Projects.
CMS-XML SBM user licenses, laptop and mobile/fixed devices
A license will be set for clean up once the user clicks the Exit link in the interface; in SBM 11.4, simply closing the web browser will act like clicking the Exit link in the UI. Clicking this link should return the user to a landing page. If clicking this link logs the user back in (because you are using Windows Authentication), then we need to change in setting in [1]
CMS-XML Troubleshooting: When submit new item from Request Center, no suggested articles are returned from the Knowledge Center
If it is not already installed, install Chrome on your machine, and log into Request Center.
CMS-XML Troubleshooting Serena Request Center Mobile Application.
Verify the user name and password by logging into the standard web ui via a browser.
CMS-XML Upgrade to SOO 4.0 gives error "AEWebservicesFaultFault" and Demand Manager screen is empty
Remove the sdf.war\WEB-INF\lib\XmlSchema-1.4.7.jar file. Stop IIS.
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