Find Answers

Filter Search Results
All Operating Systems:
All Products:
All Solution Types:
Source:
 
Ask a Question
Example: "Database could not be verified"  
Tips | Start Over | Solutions | Alerts | Patches | Defects  
Pages [Next]
  Results
CMS-XML SLM: How do I activate my license for, or move (rehost) my existing license keys to a new license server?
Simply copying the licenses from the old system, or not doing anything after a virtual machine is moved, will render the existing licenses invalid. Without valid licenses the SLM server cannot launch, and as result products trying to use this sever will throw errors like:
CMS-XML What are the default values for the Request Center Mobile application for iOS and Android?
When you first run the Serena Request Center Mobile app the username, password, and server are filled in with the following test values. If you clear those values and would like to test them again later these are the defaults.
CMS-XML Error getting catalog: Serena Security Token invalid or expired when logging into Request Center.
You may see this error if you're using multiple servers for SBM and the Serial Numbers in the Security area of Configurator for the STS, Federation Server , SSO Gatekeeper Trust Keys don't match.
CMS-XML The SLA configuration options are missing or give an error
On the left, there should be a view called " Server Manager". If this is missing, verify that the SSM installer has been run on all servers hosting AE, AR and CS (Application Engine, Application repository and Common Services).
CMS-XML How Seat Licenses and Content Licenses work with SBM Concurrent and Named Licenses
licenses. Seat licenses are similar to named licenses, but with the following differences: A seat license is not "checked out" in the traditional sense, and therefore does not require any user administration on the SLM server .
CMS-XML "Request is expired." received when attempting to login via SSO
This error will occur in a distributed install where the system clocks are out of sync by the default of 60 minutes or more. Make sure that all server components using SSO have their system clocks synchronized.
CMS-XML Things to Consider when disabling TLSv1.0 and TLSv1.1 for SBM 11.7.1+
Disabling TLSv1.0 and TLSv1.1 for your SBM server will affect access to your server . It is important to fully understand what may happen if you disable TLSv1.0 and 1.1 on Windows Server and SBM. Please review these bullet points. As you read them, consider whether SBM uses orchestrations or web services to other systems.
CMS-XML Troubleshooting Serena Request Center Mobile Application.
http://<Request Center Server >/tmtrack/tmtrack.dll?shell=srp For instance the on demand instance for Request Center would be. https://itsm.serena.com/tmtrack/tmtrack.dll?shell=srp
CMS-XML Error getting SLA data: Connection Refused: Connect when clicking on a service icon in Request Center.
The other option is to not use https for JBoss. In order to do that remove the port value for the https field in the JBoss Server tab and uncheck the use https checkbox on the Component Server tab in the JBoss section. After clicking Apply this will force JBoss to always connect via http and you won't see this error in Request Center.
CMS-XML Unable to execute a command line using Ext.CmdLineWait() function
Open IIS Manager from Start > Administrative Tools Expand the server and highlight Application Pools Select the DefaultAppPool or gsoap_pool as necessary
Pages [Next]

Welcome kb sso

My Recent Searches

Search Feedback

Are we answering your questions?

Product Demos

Dimensions CM: Viewing work area and repository changes (demonstration)
This Dimensions CM demonstration shows you how to use the Windows Explorer integration to view the changes made to a work area and a repository.

Additional Assistance

  • Submit a Case Online
  • FAQs