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How To submit an enhancement request for SBM
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All of the enhancements for SBM go through the Idea Exchange on the Community site. This is our user forum and blog website. Enhancements are entered as "ideas" and then users can "vote" (give a thumbs up) on the ideas they like.
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SBM 11.4.1 Hotfix 3: Submit failure with multi-user combo box; Unable to add new Service Requests in SSM; Unable to submit with SRC Mobile
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SBM 11.4.1 Hotfix 3: Submit failure with multi-user combo box; Unable to add new Service Requests in SSM; Unable to submit with SRC Mobile
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Submit date in Work Center search results shows as UTC date instead of local date.
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If you had a version of SOO ( SRC/SSM ) installed prior to 5.0 you would see this issue in the search results in Work Center. In order to work around it the easiest thing to do is install a version of SRC/SSM 5.x which is compatable with your version of SBM . You ONLY need to install the framework itself.
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Troubleshooting: When submit new item from Request Center, no suggested articles are returned from the Knowledge Center
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Open SBM Configurator on the machine where Common Services is installed, and click the Collect Log Files button. This will gather all available logs into one zip file. Although all of the logs could have valuable information about the problem, the first logs to check are the server.log,
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How to create separate forms for Request Center (SRC) and SBM
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Add an Action to the form that actions "when this form is loaded, if javascript evaluates to true then ....". Enter the javascript as: var str=document.URL;
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In Requests tab of Request Center you see "Sorry, you do not have permissions to see the results of this report" when you first login.
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If you did step 1 then make sure the user you're logged in as has permissions to the report you chose in step 1. You will have to check the permissions in the classic SBM interface.
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SBM: How to reimport a solution (RLC, SRC, SSM)
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When installing or upgrading a solution (such as Release Control or SSM or Request Center), the solution will be available in the Repository to be imported. However, once it is imported, the Repository does not allow you to reimport the same solution again. The most common reason to reimport the solution is if the related solution snapshots were deleted by mistake.
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How Seat Licenses and Content Licenses work with SBM Concurrent and Named Licenses
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Content licenses are different from user licenses in that they provide entitlement for SOO features. They need to be used in combination with SBM user licenses, whether seat, named or concurrent, as content licenses merely grant access to features that were added to SBM after that user has logged in. SOO users need a regular SBM user license to login to the SBM engine powering SOO and a content license to use the SOO features.
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Things to Consider when disabling TLSv1.0 and TLSv1.1 for SBM 11.7.1+
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Disabling TLSv1.0 and TLSv1.1 for your SBM server will affect access to your server. It is important to fully understand what may happen if you disable TLSv1.0 and 1.1 on Windows Server and SBM. Please review these bullet points. As you read them, consider whether SBM uses orchestrations or web services to other systems.
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SBM user licenses, laptop and mobile/fixed devices
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SBM user licenses, laptop and mobile/fixed devices
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