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Unable to execute a command line using Ext.CmdLineWait() function
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When using Ext.CmdLineWait() in App Script, commands are executed in the context of the Internet Information Services (IIS) application pool. If the script is called from a transition or URL, the script runs under the application pool for the TMTrack virtual directory which defaults to DefaultAppPool. If the script is called from a notification in 10.1+, it will run under the gsoap_pool.
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Running SLA Report get "No entity found for query"
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Running SLA Report get "No entity found for query"
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How to create a link to a report that will include the SBM header
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When you run a report, it is easy to click the email button or the clipboard button to get a URL directly to the report. However, when you click this link, the report opens in a very simplified display without the SBM logo or other header information. In some cases, you may want or need this header.
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What are the default values for the Request Center Mobile application for iOS and Android?
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When you first run the Serena Request Center Mobile app the username, password, and server are filled in with the following test values. If you clear those values and would like to test them again later these are the defaults.
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SSM 5.4: Hotfix for PostgreSQL support
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This hotfix should only be applied on top of SSM 5.4. If you are running a different version, contact Serena Support.
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SSM 5.3: Hotfix: Unable to add service requests in Request Center, nothing happens when click Save.
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This hotfix should only be applied on top of SSM 5.3. If you are running a different version, contact Serena Support.
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Upgrade to SOO 4.0 gives error "AEWebservicesFaultFault" and Demand Manager screen is empty
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AEWebservicesFaultFault Failed to get the marshalled object Failed to get running applications
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SBM 11.4.1 Hotfix 3: Submit failure with multi-user combo box; Unable to add new Service Requests in SSM; Unable to submit with SRC Mobile
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This hotfix should only be applied on top of SBM 11.4.1. If you are running a different version or if you have already installed a different SBM 11.4.1 hotfix, contact Serena Support.
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When I change the Requests or Approvals report in Request Center it shows a blank screen.
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Last Modified Date Submit Date If any of these fields are not part of the report then the tab will show nothing even though if you run the report in the classic UI items will show.
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Logging into Request Center get "Error getting catalog: Service Unavailable"
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Open Configurator and click on the Manage Services area. Verify that the JBoss service is started and running .
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