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CMS-XML Enabling and Using Self-service Provisioning and Deployment
Self-service Provisioning and Deployment Overview The automation of the steps is done through pre-configured Serena Release Manager automation deployment tasks and Serena Release Automation process and plug-in configuration. ... Serena Request Center is sold separately from the Serena Release Manager suite. The kinds of services you can run using the Serena Release Automation plug-ins include the following: ... Stop instances
CMS-XML SBM 11.4.1 Hotfix 3: Submit failure with multi-user combo box; Unable to add new Service Requests in SSM; Unable to submit with SRC Mobile
SBM 11.4.1 Hotfix 3: Submit failure with multi-user combo box; Unable to add new Service Requests in SSM; Unable to submit with SRC Mobile
CMS-XML How To submit an enhancement request for SBM
He comments on them and updates them with status information. When it is time to plan a release , this is also where he goes to decide priorities for that release . The more votes, the higher the priority.
CMS-XML SBM user licenses, laptop and mobile/fixed devices
below. Also, note that if the user closes the browser in an SBM version older than 11.4, then the license release will not be triggered. Only the exit link in the UI will trigger the license release for versions prior to SBM 11.4[2]
CMS-XML How does a Product Name from the Entitlement site (FNO) map to one or more Product Features in SLM?
TeamTrack RELEASE _MANAGER-SLM8-RLM_USER- Release Mgr Named Users TeamTrack_named
CMS-XML Upgrade to SOO 4.0 gives error "AEWebservicesFaultFault" and Demand Manager screen is empty
Remove the sdf.war\WEB-INF\lib\XmlSchema-1.4.7.jar file. Stop IIS.
CMS-XML How to get detailed logging from the Knowledge Smart Search feature as well as Work Center search.
Save your changes and restart the jboss service Perform another search and look in the appropriate log and you should see more detailed logging or in configurator click the re-index button to have the index rebuilt and look for more details about a failure in the ssf.log file. Don't forget to turn the logging level back down to "info" when you have resolved your issue as this level of logging will decrease performance over time.
CMS-XML SBM: How to reimport a solution (RLC, SRC, SSM)
When installing or upgrading a solution (such as Release Control or SSM or Request Center), the solution will be available in the Repository to be imported. However, once it is imported, the Repository does not allow you to reimport the same solution again. The most common reason to reimport the solution is if the related solution snapshots were deleted by mistake.
CMS-XML Now that Oracle will charge for Java, what is the impact on SBM (SSM and SRC and RLC) customers?
Also, SBM has moved away from Oracle Java starting with SBM 11.5 so once you have upgraded to that version, you will not be using Oracle Java any more. NOTE: Because SSM (Service Manager), SRC (Request Center), and RLC ( Release Control) are all solutions written on top of SBM, this document also applies.

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