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CMS-XML The SLA configuration options are missing or give an error
If the SLA view is missing, you do not have an SRC or SSM content license. The license must be installed and JBOSS must be restarted. To verify your license, follow the instructions in KB S128639 , and send the resulting file Serena Support ( support@serena.com ).
CMS-XML How to create separate forms for Request Center (SRC) and SBM
You may want to setup similar, but different, forms for the users interact with SBM through SRC and the users who interact with SBM through the classic interface. Currently, you cannot setup different forms for these different types of users. However, you can setup a single form to display differently, depending on the interface.
CMS-XML SBM: How to reimport a solution (RLC, SRC, SSM)
SBM: How to reimport a solution (RLC, SRC , SSM)
CMS-XML Now that Oracle will charge for Java, what is the impact on SBM (SSM and SRC and RLC) customers?
Now that Oracle will charge for Java, what is the impact on SBM (SSM and SRC and RLC) customers?
CMS-XML SBM 11.4.1 Hotfix 3: Submit failure with multi-user combo box; Unable to add new Service Requests in SSM; Unable to submit with SRC Mobile
SBM 11.4.1 Hotfix 3: Submit failure with multi-user combo box; Unable to add new Service Requests in SSM; Unable to submit with SRC Mobile
CMS-XML Enabling and Using Self-service Provisioning and Deployment
Self-service Provisioning and Deployment Overview The default implementation of self-service provisioning and deployment, or continuous deployment, in Serena Release Manager includes an integration with Serena Request Center ( SRC ) which is driven by Serena Request Center. If you are using this integration, you create service requests in SRC that initiate the self-service provisioning and deployment of an environment with no manual steps. Supported environments include Amazon Cloud EZ and VMWare.
CMS-XML SLA status shows on the form as "no sla status", and SLA reports are missing
The SLA widget on the form give the message "no sla status", even though the SLA is configured and activated. The SLA reports will also not be available for this project.
CMS-XML Troubleshooting Serena Request Center Mobile Application.
Most of the troubleshooting should start with attempting to login to the Request Center interface via a standard web browser first with the equivalent of the following url. By doing so you can tell if you have the correct user name and password and then clicking on the various tabs in the UI can show other places that need more configuration before the mobile application will work.
CMS-XML Service Desk "Required Date" field in the overview section of the state form is in dd/mm/yyyy format.
When you look at the Overview field in the Service Desk state forms the Required Date value may display in dd/mm/yyyy format. If you would like this to display in mm/dd/yyyy format make the following change in the SRC Starter Pack Forms app.
CMS-XML After deploying Service Request app transition button text is missing or cut off on the right.
Open SRC - Service Request Application in Composer Click the Visual Design option in the left tree Click on the "SR - Base Active State Form"
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