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CMS-XML Service Desk "Required Date" field in the overview section of the state form is in dd/mm/yyyy format.
Service Desk "Required Date" field in the overview section of the state form is in dd/mm/yyyy format.
CMS-XML SLM: How do I move (rehost) my existing license keys to a new server?
Simply copying the licenses from the old system, or not doing anything after a virtual machine is moved, will render the existing licenses invalid. Without valid licenses the SLM server cannot launch, and as result products trying to use this sever will throw errors like:
CMS-XML SBM: How to reimport a solution (RLC, SRC, SSM)
Copy the original solution file to your desktop. By default, this .SLN file will be found here:
CMS-XML Upgrade to SOO 4.0 gives error "AEWebservicesFaultFault" and Demand Manager screen is empty
Go to C:\Program Files\Serena\Solutions\SOO\Framework\Shell. You will see 3 zip files. Copy them to C:\Program Files\Serena\SBM\Application Engine\payload
CMS-XML Troubleshooting: When submit new item from Request Center, no suggested articles are returned from the Knowledge Center
When users submit a new item from within the Request Center portal, after the user types in a title and goes to the next field , the system will automatically search the knowledge system for any matching articles. When an article is found, it will look like the screen print below. This document will give troubleshooting tips to follow, if nothing is returned.
CMS-XML Putting a space at the end of the default value for a Title in a Request Center service doesn't hold on to the space.
When you setup a Request Center service you can set the default value of the Title field to contain something like "Request:" but even if you put an extra space at the end of the default value the user still has to type an extra space before they start typing the title. Sometimes the user doesn't type the space and the title looks strange as the first few words are pushed together.
CMS-XML When I change the Requests or Approvals report in Request Center it shows a blank screen.
If you click on Customize from within Request Center you can choose which report will show for both the Requests tab and Approvals tab. If you set that report and the corresponding tab is completely blank make sure the report you select has the following fields defined in the report itself.
CMS-XML On Approvals tab in Request Center I can't click any of the items waiting for approval.
On the Approvals tab in Request Center 3.1+ you might not be able to click on any of the items waiting for your approval. This is because the "Title" field is used as the field you can click on. The Approvals tab is simply a listing report and the Title field is used for the item link.
CMS-XML How to create separate forms for Request Center (SRC) and SBM
To use a single form that will display differently for SRC and SBM users, you must add an action that tests for the shell. Then, the form will show/hide the fields and tabs as needed.
CMS-XML SBM 11.4.1 Hotfix 3: Submit failure with multi-user combo box; Unable to add new Service Requests in SSM; Unable to submit with SRC Mobile
The following items were addressed in this hotfix: DEF323034: User/group select fields list users/groups as comma-separated line instead of as a dropdown DEF320793: Unable to add new Service Requests in SSM
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Dimensions CM: Delivering changes from a work area to a stream (demonstration)
This demonstration shows you how to deliver changes from a work area to a stream in Dimensions CM, restrict the deliver to specific folders in the work area, and relate a new item to the correct design part.
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This Dimensions CM demonstration shows you how to update a work area from a stream, restrict the update to specific folders in the stream, and exclude files from the update.
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This Dimensions CM demonstration shows you how to copy item revisions to a work area using the Get and Update commands, deliver a modified file from a work area to a stream using the Deliver command, and action an item revision
Dimensions CM: Introduction to streams (demonstration)
This demonstration introduces Dimensions CM streams.

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