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CMS-XML Troubleshooting Serena Request Center Mobile Application.
By doing so you can tell if you have the correct user name and password and then clicking on the various tabs in the UI can show other places that need more configuration before the mobile application will work. http ://<Request Center Server>/tmtrack/tmtrack.dll?shell=srp ... https ://itsm.serena.com/tmtrack/tmtrack.dll?shell=srp
CMS-XML Error getting SLA data: Connection Refused: Connect when clicking on a service icon in Request Center.
This error can occur when using an HTTPS url to connect to Request Center. ... The other option is to not use https for JBoss. In order to do that remove the port value for the https field in the JBoss Server tab and uncheck the use https checkbox on the Component Server tab in the JBoss section. After clicking Apply this will force JBoss to always connect via http and you won't see this error in Request Center.
CMS-XML The SLA configuration options are missing or give an error
The SLA configuration options are missing or give an error
CMS-XML Can you install just the Knowledge Management app from SOO and use it free standing?
Can you install just the Knowledge Management app from SOO and use it free standing?
CMS-XML SLA status shows on the form as "no sla status", and SLA reports are missing
The SLA widget on the form give the message "no sla status", even though the SLA is configured and activated. The SLA reports will also not be available for this project.
CMS-XML Enabling and Using Self-service Provisioning and Deployment
Self-service Provisioning and Deployment Overview The automation of the steps is done through pre- configured Serena Release Manager automation deployment tasks and Serena Release Automation process and plug-in configuration . NOTE Serena Request Center is sold separately from the Serena Release Manager suite.
CMS-XML What are the default values for the Request Center Mobile application for iOS and Android?
– Replace the sample server host name (srcmobile.serena.com ) with the host name of the SBM Application Engine . ( Don't use the https option )
CMS-XML How To submit an enhancement request for SBM
A direct link to the "idea exchange " for SBM is here: https ://community.microfocus.com/t5/SBM-Idea-Exchange/idb-p/SBM_Ideas Also, keep an eye on the board for reoccurring user group meetings
CMS-XML Things to Consider when disabling TLSv1.0 and TLSv1.1 for SBM
Open SBM Configurator Select IIS Server. Review the Advanced IIS HTTPS / TLS Settings . Select Tomcat Server. Review the Advanced IIS HTTPS / TLS Settings .
CMS-XML How to create separate forms for Request Center (SRC) and SBM
You may want to setup similar, but different, forms for the users interact with SBM through SRC and the users who interact with SBM through the classic interface. Currently, you cannot setup different forms for these different types of users. However, you can setup a single form to display differently, depending on the interface.
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