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Unable to execute a command line using Ext.CmdLineWait() function
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The argument passed to CmdLineWait() must contain no spaces. Ensure that the path to the execute does not contain spaces or uses the 8.3 naming convention with regard to spaces, e.g., 'Program Files ' should be writen as 'Progra~1'.
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How to print a workflow diagram clearly without cropped edges
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This KB covers how to Print SBM Workflow images without large loss of quality or cropped off portions. It covers the manner in which to perform this using the largely available Microsoft Office 2010, though after navigating to the proper file many other applications may also be able to achieve the proper printing.
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Running SLA Report get "No entity found for query"
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You will get this error if you haven't promoted the Request Center applications yet and have only installed the SSO Framework files .
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Logging into Request Center get "Error getting catalog: Service Unavailable"
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Error getting catalog: Service Unavailable or you might see this error in the Application Event Viewer. Error occurred in file :
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How to delete categories and services from Request Center
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Instead, you can create a category called "Deleted" (for example) and move any unwanted services into this category. Attached is a "Recycle Bin.png" file from clip art that you can use as the category image. Instructions on how to add a new image to your installation, see KB S138440 .
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SSM 5.4: Hotfix for PostgreSQL support
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To unzip and install the hotfix: Download the attached file . Double click the .exe
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SBM: How to reimport a solution (RLC, SRC, SSM)
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The system will not allow you to reimport the same solution file again. So, you need to trick the system into thinking that you have a newer version of the solution file. The system will see the newer version and allow you to import it.
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Error getting catalog: Serena Security Token invalid or expired when logging into Request Center.
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If you opened the following file on the server where the Single Sign On component is installed you may see errors like below, also indicating this problem. C:\Program Files\Serena\SBM\Common\jboss405\server\default\log\sso-idf.log The following errors are an indication the serial numbers don't match between installations.
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Service Desk "Required Date" field in the overview section of the state form is in dd/mm/yyyy format.
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1. Open the SRC Starter Pack Forms app in Composer 2. In the Javascript section locate the Utilities file and edit it. 3. Change the following line.
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The SLA configuration options are missing or give an error
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The license must be installed and JBOSS must be restarted. To verify your license, follow the instructions in KB S128639 , and send the resulting file Serena Support ( support@serena.com ). They can help you to verify your license.
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