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CMS-XML SBM user licenses, laptop and mobile/fixed devices
This KB describes the use of concurrent and named licenses. Seat licenses are not affected by users never logging out.
CMS-XML How to print a workflow diagram clearly without cropped edges
This KB covers how to Print SBM Workflow images without large loss of quality or cropped off portions. It covers the manner in which to perform this using the largely available Microsoft Office 2010, though after navigating to the proper file many other applications may also be able to achieve the proper printing.
CMS-XML Things to Consider when disabling TLSv1.0 and TLSv1.1 for SBM 11.7.1+
While this KB discusses the ramifications of disabling the TLSv1.0 and TLSv1.1, it may not be exhaustive. After disabling the protocols, you may find that you need to rollback the changes.
CMS-XML How to get detailed logging from the Knowledge Smart Search feature as well as Work Center search.
NOTE: For general troubleshooting information, also see KB S139925 . To make the most of the logs, it is important to have a general understanding of how the Smart Search feature works behind the scenes.
CMS-XML How to delete categories and services from Request Center
Instead, you can create a category called "Deleted" (for example) and move any unwanted services into this category. Attached is a "Recycle Bin.png" file from clip art that you can use as the category image. Instructions on how to add a new image to your installation, see KB S138440 .
CMS-XML The SLA configuration options are missing or give an error
The license must be installed and JBOSS must be restarted. To verify your license, follow the instructions in KB S128639 , and send the resulting file Serena Support ( ). They can help you to verify your license.
CMS-XML Troubleshooting: When submit new item from Request Center, no suggested articles are returned from the Knowledge Center
Capture detailed logging from the system by following the steps in KB S139865 .

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