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Microsoft patches KB4338815 and KB4338818 may causes services to fail with port in use errors
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(Windows 2008 R2 SP1), TCP/IP connectivity to services may stop working following a service restart. The logs for these services may subsequently have errors similar to:
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How to capture detailed logs for the RM QC Sync engine integration – Dim RM 10.1.4, 2009 R1.01, 2009 R2
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Stop the sync engine, stop the Web server, and close all RM applications. Rename the log files with sync in their name (at least 3 are expected) with a new ending extension to that includes date; such as rtmBrowser.log.01July2009. Attach the newly created log files to the case. Restart your Web Server and any other services needed for RM
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SyncEngine: Stop service from the services panel results in Error code 4
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Windows could not stop the Serena SyncEngine on local computer. For more information review the Serena Event Log . If this is a non... and refer to service specific error code 4.
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Cannot log into RM Browser after install or upgrade – IIS Error XML 404 – Dim RM 2009 R2
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Please go to IIS Manager Web Service Extensions Highlight All Unknown CGI Extensions then select ALLOW
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The SerenaLicenseServer.log is overwritten each time the Serena License Server is restarted
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start_license_server.bat This will replace the definition of the service , and ensure the existing SerenaLicenseServer log file will be appended to instead of being overwritten. If the Serena License Server is running on UNIX/Linux
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How to enable SLM client logging?
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Be mindful that launching multiple processes may involve multiple user IDs. Desktop clients (e.g. VM GUI/CLI/PCLI/IDEs, SBM Configurator) normally run as the end-user, but Windows services like IIS/JBoss/Tomcat typically run as Local System or optionally a designated user. To not lose data, the file needs to be writable by all user IDs involved.
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Web Services "[URL_TO_GSOAP sbminternalservices72]" returned an error
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When some users attempt to login via SSO, they receive the following error: Web Services "[URL_TO_GSOAP sbminternalservices72]" returned an error: "java.lang.illegalArumentException". The SSO-IDP. log shows the same error.
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RM Mail Config event log Crash
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RM Mail Config event log Crash
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Need to correct ICMANAGE Command Line Project Backup log file names.
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Need to correct ICMANAGE Command Line Project Backup log file names.
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RM 2009 R2 SyncEngine to QC 10 – log entry QC Error : IDispatch error #490Failed to Run Query
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RM 2009 R2 SyncEngine to QC 10 – log entry QC Error : IDispatch error #490Failed to Run Query
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