You may be asked by Support to enable mlclient debug logging on an SLM client to troubleshoot a licensing issue. This document shows how to set that up.
2. Please add a feature in RM logging for WebServices when in DEBUG mode to log License pull times. Add the time the call was made and the time the license was received.
1.2 Concurrent Licenses Always Available to Users With Named Licenses (DEF108262 – Client) In some scenarios, Serena License Manager did not allow a user to log into a Serena product using an available concurrent license . This occured when the user was assigned one or more named licenses, and was already using all of these named licenses (for example to log in from another system). In this case, the user should have been able to use available concurrent licenses for additional logins from other systems.
