If you load files and/or directories into SRA that contain special characters such as "+", which are valid for files and directories on Windows, the resulting download link for the file within the component version does not escape the URL, resulting in a Java null pointer exception. For example:
Double-click on SerenaTomcat6w.exe to start the Tomcat Configurator. On the Java tab, uncheck the “use default” box and change the JVM path to point to: C:\Program Files\Common\jre\6.0\bin\server\jvm.dll
java .lang.RuntimeException: Failed to start Serena RA : C:\Program Files\Serena\ra401\conf\installed.version (The system cannot find the file specified)