Find Answers

Filter Search Results
All Operating Systems:
All Products:
All Solution Types:
Source:
 
Ask a Question
Example: "Database could not be verified"  
Tips | Start Over | Solutions | Alerts | Patches | Defects  
Pages [Next]
  Results
CMS-XML Need defensive code to guard against Nightly Post Job Failure with the error "Actual start date is later than the Actual Finish date"
We need to include a defensive code which should be invoked when the task actual start/finish date is updated (eg: Task Plan save/publish), to validate Task Actual Start is not later than any of the Task’s Assignment Actual Finish date and vice-versa. This will decrease (or stop) the post job failures.
CMS-XML When logging into Mariner, user has error "Logon Failed: Unable to connect to database"
The database connection information is not correct. To verify this information, check the PPM\Mariner\web.config file. The connections are listed at the bottom.
CMS-XML Adding document to docstore get "Failed to upload document" error on Windows 2008 server.
Make sure the Application Pool is set to the Classic .NET AppPool.
CMS-XML Nightly Post Job gives error "Post Timesheet Job failed for few investments. Please refer log for more information."
To find out more details, check the Scheduled Service log. This log is on the PPM web server. By default, the location is: C:\Program Files\Serena\Mariner\SchedulerService\_log\SchedulerService.log
CMS-XML Report gives error "Cannot create a connection to data source 'DataSource1'. Server location is invalid"
However, it defaults to the current server name. So, if the report server and the application server are on different machines, the default value will be incorrect. To prevent this problem, you should make sure the correct server (the application server) is entered.
CMS-XML User Message: Failed to upload report xxx for user yyy to the Doc Store: Unable to retrieve folder contents in event viewer.
You may see this error repeat many times and it usually happens when the docstore isn't configured and there are reports that are set to run at a scheduled time. To keep the error from happening verify the docstore settings are correct. The easiest way to do this is go to the documents view of an investment and try to upload a new document.
CMS-XML Mariner/PPM and Agile install fails on Windows 2008
Usually this is set to the "Network Service" account or the "Local System" account. Whichever account it is make sure that account has permissions to write to the install folder where either Mariner or Agile is being installed to. By default the products will install to the appropriate folder on the C:\Program Files\Serena folder.
CMS-XML How to troubleshoot report server issues: Can you run Mariner reports within SQL Reporting Services?
IMPORTANT: When you are done testing, make sure to change the Data Source value on the report back to use the shared data source from PESReports/PESAdminReports/ DataSource 1. STEP 2: Check the logs
CMS-XML Using the Microsoft Project Connector with Mariner
... plan is already checked out by another user ... You can check a plan out ... ... it is already checked out by another user ... If you check out a plan and ... , when you check the plan back ... will be able to check out the plan ... ... associations can be broken , and the ... Check Out Plan Opens the Check Out Plan dialog box ... ... you can use to check a plan back ... ... an investment is checked out in Microsoft Project ... when it was checked out and who checked ... ... plan is automatically checked out from the Mariner ... ... plan until you check the plan back ...
CMS-XML Get. "Could not load file or assembly 'Serena.SaaSUserDirectory.Mariner" error on login screen after installing patch.
It looks like the uninstall part for the Report Server only removes pieces of the Mariner install and breaks it. ... After the uninstall is done go through the Install process again but choose the Custom install option and make sure the Mariner and Report Server options are selected. After the install finishes check to make sure you can login and run reports.
Pages [Next]

Welcome kb sso

My Recent Searches

Search Feedback

Are we answering your questions?

Additional Assistance

  • Submit a Case Online
  • FAQs