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Article Support Platform Matrix for Serena Products
The Supported Platform Matrix outlines the supported client-side and server-side information, including supported operating systems, browser, third party plugins, Serena product integrations, character sets, and upgrade paths.
Article How do I register as a new Serena product user?
CMS-XML No scroll bars on Feature Updates and Known Issues tabs in release note
1. Login to PPM 2. In the top right courner, pull down Help /What's new. 3. Scroll down the What's new page to the bottom and click on "View the Detailed Release Notes for Serena PPM 2009 R1".
CMS-XML PPM task view general Java troubleshooting help.
Try rebooting your computer. If it still doesn't work, there may be a problem with multiple versions of Java installed on your machine. Sometimes multiple versions will cause conflicts with each other.
CMS-XML Document view gives error "Database specified in security token was not found in the collection of supported database servers" followed by "The Document Repository is not configured correctly"
To force the document settings to refresh the environment, update the "Document Manager Server" field by adding or removing the trailing slash. This change does not affect the overall setup, but it does force the environment to refresh.
CMS-XML After updating to Java 7 Update 21 (1.7.0_21), users encounter messages asking if they wish to block unsafe components in PPM
Contact the application vendor to ensure that it has not been tampered with. Block potentially unsafe components from being run?" [Yes] [ No ] [ Help ]
CMS-XML How does the Update Allocation feature calculate the FTE value for the contours?
The Update Allocation feature (available from the task plan) is designed to help you keep the assignment contours in sync with the task assignments.
CMS-XML How to change the Contact Support link
The following script will change the Contact Support link to point to the location you give: UPDATE PES_System SET sys_Value = 'xxx Complete URL here xxxx'
CMS-XML How do I update my Mariner or PPM license file?
file extension and is usually acquired when you first purchase the product or purchase more licenses later on. When upgrading from major versions of Mariner like 6.2 to 2008 would likely require a new license file be generated. Contact Serena support for getting an updated license file created.
CMS-XML Does Mariner/PPM work with Firefox?
Firefox support has been expanded. The task plan, team resources, and individual timesheet views are supported. The following is an updated list of views that are NOT supported :
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