If you do a search for a work item and get some results back. You can right click on one of the items and one of the options is "Copy URL" Clicking on that link should just copy the url to that item to the clipboard which it does but it also opens a window to that item. Why?
In Agile Planner 2.3 - Go to Planner - Edit a backlog and select a story. Popup displays 4-sided arrow when trying to relocate window. Steps to recreate: 1 . Select a story from Planning view (see attached) 2. Mouse over top window bar to move popup window 3. 4-sided arrow is presented - unable to move window
The problem was traced to the Windows Firewall. Once this was disabled (the company concerned had another firewall in use) the connection could be made with no further problems.
On the Agile server open the Windows registry with regedit.exe Find the following key HKEY_LOCAL_MACHINE\SOFTWARE\Serena\Agile Planner\WebServiceClients
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\AODSchedulerService Find this registry folder: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ Windows \CurrentVersion\Installer\Folders
On the web server open the Windows registry with regedit.exe Find the following key: Mariner/PPM -- HKEY_LOCAL_MACHINE\SOFTWARE\Pacific Edge Software\WebServiceClients
