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CMS-XML When opening Documents Manager Administration, PPM Administration, or Agile Administration tool error "ConnectFailure.; Unable to connect to the remote server"
You may also get the following error in the Application Event Viewer. User Message: Fatal WebException occurred with status: ConnectFailure. Dev Message: Fatal web exception
CMS-XML Agile Planner Demonstrations (Standups, Stories, Tasks, Backlogs, Projects, Users)
Breaking Stories into Tasks Managing Backlogs Planning Sprints
CMS-XML Item type was not mapped error when using the SBM Report Mover widget in Agile.
In the example above for SBM the value for "Enhancement Request" can be found using either the SBM Administrator or Composer. Look for the field listing for one called "Type" and the values in the "Selections" section in the Administrator tool or "Value" section in Composer.
CMS-XML About deleting users from Mariner/PPM or Agile Planner
However, if you truly need to delete a user , you can give the Administrator role permissions to do so. Under the System Settings permission tab, there is a permission called "Purge Data". Under normal working conditions, this permissions should be remove.
CMS-XML What web services does the Agile Administration tool use?
What web services does the Agile Administration tool use?
CMS-XML SQL to show all license counts as well as remaining licenses.
The PPM or Agile Admin tool may show you have X number of licenses available but when you try to add a user to a license it may say you don't have any left. The following sql statements can be run against the database to help troubleshoot where the discrepancy may be.
CMS-XML Login failed unable to connect to the database using Agile Administrator
Login failed unable to connect to the database using Agile Administrator
CMS-XML How to upgrade a Agile 2009 R3 installation to Agile 2010 R1, or Agile 2010 R2, or Agile Planner 2.3
Upgrade Steps: Launch the Agile Administration tool, and note the information for each of the connections listed on the login screen. Because Agile 2009 only supports SQL Server 2005 and Agile 2010 only supports SQL Server 2008, perform these database steps:
CMS-XML How to upgrade from Agile 2010 R1 or Agile 2010 R2 to Agile Planner 2.3
Locate the web.config file and make a copy of it outside of the C:\Program Files\Serena\Agile folder (This step is precautionary if you need to re-add any customizations later.) Launch the Agile Administration tool, and note the information for each of the connections listed on the login screen. Uninstall the existing version of Agile.
CMS-XML Error: "Could not add database connection." Manually editing web.config prompts to "save as"
NOTE: If you chose to add the IUSR account to the IIS_IUSRS group you must restart IIS for the change to take affect. You should now be able to create the connection with the Admin tool.

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