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How to change the Contact Support link
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How to change the Contact Support link
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Agile help may point to old version of online help file on certain screens.
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Agile help may point to old version of online help file on certain screens.
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Product Lifecycle and Platform Matrix
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The Product Lifecycle page lists each product release, its status and the end of support date. Start at the Product Lifecycle page. Search for you product in the dropdown list.
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How can you make Agile not check the browser version you're using to login with?
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By default Agile Planner checks which browser and version you're using to login with to make sure you're using a supported version. If you want to test other browsers there is an option in the web.config file that will keep Agile from checking.
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Document view does not work correctly when added to a story
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You can attach, check out, check in, update, and view the files just find. But, you cannot enter any of the supporting information. In other words, you can't enter a title or description.
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How to upgrade from Agile 2010 R1 or Agile 2010 R2 to Agile Planner 2.3
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Keep in mind that there are countless implementations methods which can be used to deploy Mariner. This document assumes that all of the Mariner components are installed on a single server. If you need additional details for other deployment methods, contact Serena Support .
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Error 1334 mariner2008_data_access_repo when installing agile ole db provider.
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Install the Agile 2010 R1.01 ole db provider from the support download site. Before the install finishes you see the error.
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How to upgrade a Agile 2009 R3 installation to Agile 2010 R1, or Agile 2010 R2, or Agile Planner 2.3
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Keep in mind that there are countless implementations methods which can be used to deploy Agile. This document assumes that all of the Agile components are installed on a single server. If you need additional details for other deployment methods, contact Serena Support .
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How to Reset the User Settings
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To fix the root cause of the error, we recommend that you take a backup of your database BEFORE clearing the user settings. Then, open a support case ( support @serena.com ). You can send us the backup, and we will work with you on a permanent fix.
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Troubleshooting Microsoft Message Queue (MSMQ) Problems or Notification sending problems.
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Check the "Message" for any errors. Click the View Job History for additional messages and details. If you need additional help with the messages, contact support .
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