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How to delete your Web User Settings
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If the user's settings seem to be causing display issues, you can delete the settings from the database using the command below. NOTE: SQL scripts should be run by your DBA
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Agile help may point to old version of online help file on certain screens.
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To fix this run the two sql scripts against the agile database. update PES_DesignerForm set dfm_Layout=REPLACE(Cast(dfm_Layout as nvarchar(max)),'appVersion=2009.03.00.9999','appVersion=2010.01.00.9999') update PES_DesignerForm set dfm_Layout=REPLACE(Cast(dfm_Layout as nvarchar(max)),'help.serena.com/mariner','help.serena.com/alm')
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How to Reset the User Settings
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To reset your user settings, run the script below. The force the system to "forget" all of your previous settings and set the system back to its defaults. Be sure to replace "xxxx" with the login name of the user having trouble.
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How to upgrade a Agile 2009 R3 installation to Agile 2010 R1, or Agile 2010 R2, or Agile Planner 2.3
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Click the execute button to run the script . If you get any errors, copy them and create a support case for additional help. The system is now ready to run Agile 2010 R1.
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Error "Received an HTML response instead of an XML response" when open document view
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The user who is running PPM (the application pool user) does not have permissions to read the doc store folder. Give this user full control to the entire doc store folder structure.
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The Orchestration Engine cannot send the Web service request at Service step SAC_GetMapRecordForProductAndRelease with Agile Connector
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You may see an error like this in the Composer Log Viewer after deploying and running the Agile Connector mashup.
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How to install the Serena Business Manager to Agile Connector on Windows 2008 (IIS7)
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How to install the Serena Business Manager to Agile Connector on Windows 2008 (IIS7) Due to an issue in the 1.0 Serena Business Manager to Agile Connector you can't successfully install on a server running IIS7 like Windows 2008.
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How to change the Contact Support link
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The following script will change the Contact Support link to point to the location you give: UPDATE PES_System SET sys_Value = 'xxx Complete URL here xxxx'
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SQL to show all license counts as well as remaining licenses.
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The PPM or Agile Admin tool may show you have X number of licenses available but when you try to add a user to a license it may say you don't have any left. The following sql statements can be run against the database to help troubleshoot where the discrepancy may be.
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Datasheet: When toggle filter to be off, no items are displayed on the report
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3. Open/ Run the datasheet, and click Exclude All 4. Click Filtering to be toggled Off. 5. Observe the report
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