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Some users get email notifications while others do not
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This document will describe common problems when notifications are being sent to some users but not other users. If notifications are not being send to any users, see KB S130946 .
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Troubleshooting Microsoft Message Queue (MSMQ) Problems or Notification sending problems.
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If you do see the object in the queue, start the Pacific Edge Notification Processor Service. In just a few seconds, the object should be deleted and sent to the user (yourself). If the you do not get the email , verify these items:
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The Orchestration Engine cannot send the Web service request at Service step SAC_GetMapRecordForProductAndRelease with Agile Connector
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The Orchestration Engine cannot send the Web service request at Service step SAC_GetMapRecordForProductAndRelease with Agile Connector
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How do I change the server name in email notifications to have fully qualified domain name in the url?
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How do I change the server name in email notifications to have fully qualified domain name in the url?
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Url link from a notification doesn't load item
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[Steps to Repro] 1. Create a notification, be sure to insert a url link into the email template 2. Trigger the notification. 3. Log in as the user who receives the notification. 4. Open the notification and click on the link.
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External mashup events give error in alfeventmanager.log.
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This issue can affect any product that sends external alf events to SBM and doesn't include a username or password in the event ( sends events anonymously ). This issue mostly affects users who may have upgraded SBM to a version after 10.1. In versions of SBM prior to 10.1 SBM would accept anonymous external alf events but after 10.1 the default is to not accept anonymous events and require authentication.
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How do you link directly to an epic, story or task in Agile?
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This will put a short URL in your clipboard. You can then paste this URL into an email or other location as needed. When someone uses this URL, it will ask them to login (if they are not already logged in) and then show the item on the screen.
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Event viewer gives error "Fatal WebException occured with status: SendFailure"
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Exception Message: The underlying connection was closed: An unexpected error occurred on a send . System Message: at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)
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How to Reset the User Settings
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To fix the root cause of the error, we recommend that you take a backup of your database BEFORE clearing the user settings. Then, open a support case ( support@serena.com ). You can send us the backup, and we will work with you on a permanent fix.
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