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Article Support Platform Matrix for Serena Products
The Supported Platform Matrix outlines the supported client-side and server-side information, including supported operating systems, browser, third party plugins, Serena product integrations, character sets, and upgrade paths.
Article How do I register as a new Serena product user?
CMS-XML Agile help may point to old version of online help file on certain screens.
To fix this run the two sql scripts against the agile database. update PES_DesignerForm set dfm_Layout=REPLACE(Cast(dfm_Layout as nvarchar(max)),'appVersion=2009.03.00.9999','appVersion=2010.01.00.9999') update PES_DesignerForm set dfm_Layout=REPLACE(Cast(dfm_Layout as nvarchar(max)),'help.serena.com/mariner','help.serena.com/alm')
CMS-XML How to change the Contact Support link
The following script will change the Contact Support link to point to the location you give: UPDATE PES_System SET sys_Value = 'xxx Complete URL here xxxx'
CMS-XML What's New or Getting Started screen shows error in Agile about Object Not Set to Reference or 404 file or directory not found.
update PES_System set sys_Value= 'http://agile.serena.com/Agile/ Help /AgileStart/' where sys_Key='AgileOnDemandGettingStartedURL' After running this you will probably have to restart IIS in order for the type system to reload.
CMS-XML How can you make Agile not check the browser version you're using to login with?
Note: Check here for the supported browsers. Changing this key doesn't change the list of supported browsers.
CMS-XML Document view does not work correctly when added to a story
You can attach, check out, check in, update, and view the files just find. But, you cannot enter any of the supporting information. In other words, you can't enter a title or description.
CMS-XML Product Lifecycle and Platform Matrix
The Product Lifecycle page lists each product release, its status and the end of support date. Start at the Product Lifecycle page. Search for you product in the dropdown list.
CMS-XML SQL to show all license counts as well as remaining licenses.
The PPM or Agile Admin tool may show you have X number of licenses available but when you try to add a user to a license it may say you don't have any left. The following sql statements can be run against the database to help troubleshoot where the discrepancy may be.
CMS-XML How to upgrade from Agile 2010 R1 or Agile 2010 R2 to Agile Planner 2.3
Keep in mind that there are countless implementations methods which can be used to deploy Mariner. This document assumes that all of the Mariner components are installed on a single server. If you need additional details for other deployment methods, contact Serena Support .
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