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ItemManagement Web service operations do not return User Login IDs
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The ItemManagement Web service operations GetWorkItemChangesForTransaction and GetWorkItem return the User's first and last name for Resource type attributes. This prevents the replication of these data type fields to other tools, which use the login ID, including SBM and the Agile Connector.
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What's New or Getting Started screen shows error in Agile about Object Not Set to Reference or 404 file or directory not found.
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This error can happen if a specific value is missing from the PES_System table or an existing value is no longer valid.
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Users are not automatically added as a Resource
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The issue is that the accelerator database that ships with AOD does not have the “add new users as a resource” enabled. So when the customer started adding users they were not be added as resources. The affect of this is that you could not assign any users to the stories/tasks.
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Error: "Could not add database connection." Manually editing web.config prompts to "save as"
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On Windows 2008 if you manually try to edit the web.config file with Notepad and aren't logged in to the computer as the Administrator account you may need to open Notepad as administrator. If you right click on the Notepad icon in the start menu there should be an option to Run As Administrator. When you open the web.config file with notepad running as an administrator you should be able to just save the file without being prompted to "Save As" a different file name.
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What web services does the Agile Administration tool use?
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When you initiall start the Agile Administration tool it calls the following web service to list the existing connections. After it lists the existing connections when you attempt to create a new connection or view the details of an existing one the Admin tool uses the following web service url.
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Troubleshooting Microsoft Message Queue (MSMQ) Problems or Notification sending problems.
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If you do see the object in the queue, start the Pacific Edge Notification Processor Service . In just a few seconds, the object should be deleted and sent to the user (yourself). If the you do not get the email, verify these items:
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Product Lifecycle and Platform Matrix
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The Product Lifecycle page lists each product release, its status and the end of support date. Start at the Product Lifecycle page. Search for you product in the dropdown list.
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How to manually uninstall Agile
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This will allow you to quickly find the Serena keys inside this folder. All of the keys will start with "C:\Program Files\Serena\Agile". There will be about 100 of these keys.
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How to upgrade from Agile 2010 R1 or Agile 2010 R2 to Agile Planner 2.3
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Delete the \Serena\Agile folder. Install Agile Planner. Restart IIS by going to Start | Run, and typing in "iisreset".
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How to upgrade a Agile 2009 R3 installation to Agile 2010 R1, or Agile 2010 R2, or Agile Planner 2.3
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Delete the \Serena\Agile folder. Install Agile 2010 R1. Restart IIS by going to Start | Run, and typing in "iisreset".
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