When processing emails, sometimes no content [contentStream] is being read from the mail server and when this happens E-Mail Recorder is deleting the email message from the mailbox . ERROR 26-05-2014 10:50:00 [MailClient] -- Failed to process e-mail message
GMAIL mailboxes automatically convert e-mail messages into multi-part messages, one of which is text/plain. This means an e-mail that is originally formatted in HTML and sent to a GMAIL inbox can be retrieved by SBM and used as an ALF e-mail event. This means you can send HTML-formatted e-mail from Exchange to a GMAIL inbox and the e-mail will be recognized as an event.
In SBM 11.8 and 12.0, SBM MailClient will throw the error, "ORA-00932: inconsistent datatypes: expected - got CLOB", when it tries to access a POP3 or IMAP mailbox using OAuth2 authentication.
There a few work arounds. Connect to Exchange mailbox using POP3 or IMAP instead of Exchange Web Services -OR- Install the Notification Server and MailClient on a different server.
Using "Render HTML tags" option in the field options will hide the raw html tags in state forms, but in a transition form the raw HTML will show. If the mailbox is on an Exchange Server, set the " POP3 Properties" option to "TEXT".
• Set up a POP3 mailbox • Prepare your workflow and projects by creating a transition that defines the Email state as the “From State” • Prepare user accounts by granting “submit” privileges into the project used by E-mail Submission. You must also ensure valid e-mail addresses are provided in TeamTrack for users who will submit items via e-mail.
Create one dedicated POP3 or IMAP mailbox account for each SBM project that will accept email submissions. This is beyond the scope of this document. However, your email administrator should be able to do this for you.
Only a few IMAP connections should show up. The immediate action to get system running again is to restart the Serena Broker Service (which will also restart the Notification Server) or to manually restart the Mail Client in the SBM Administrator. The long term solution is to fix the mailbox on the mail server or to use POP3 instead.
