Our Technical Support Engineers resolve most problems on the first contact and are backed by Serena's extensive Development and Quality teams. Serena's Professional Services Consultants and Education Specialists provide Best Practice Consulting Services and assist with all levels of implementation and training. For more information on the full range of support and services offerings available, visit www.serena.com/services .
Tracker can use a genuine Oracle driver if a DSN is created from that driver with the Name and Description that Tracker expects. Simply create a DSN by that same Name/Description with an extra character on the end so you can identify it. Once that is tested in Tracker, the DSN can be used in SBM for the data import.
