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CMS-XML Error messages shown by Serena products that require SLM 2.2.0 when an older SLM server is being used
Dimensions CM or later. PVCS Version Manager 8.5.2 or later. Serena Business Manager 10.1.5 or later.
CMS-XML Notifcation server sends old messages even with current start date
Notifcation server sends old messages even with current start date
CMS-XML Restart of JBOSS server sends out an old notification email
When we scan the ts_notificationevents table for the itemid and tableid, as specified in the notification subject, does a record exist for the item? If not then check the ts_notificationmessages table where the message subject is similar to that of the email. If there is not a record in ts_notificationevents or ts_notificationmessages then the rogue email is likely caught in the JBOSS Server cache.
CMS-XML Cannot Run Business Mashups and Version Manager on the Same Server
The following information is only applicable when using SBM 2009 R3 or older . The problem stated in this Knowledge Base article is no longer applicable to subsequent releases, and the steps stated in this article should not be used when using SBM 2009 R4 or newer
CMS-XML OE database fails to upgrade: Tomcat server startup timed out
After upgrading to SBM 11.x from 10.x and older , the Configurator is unable to complete the orchestration engine database upgrade.
CMS-XML Upgrading from old version to SBM 10.1.5+. Configurator does not offer Config snapshot import during wizard mode.
The configurator while in wizard mode ( the mode it starts out in the first time installed and ran ) there is an update from database option to read configuration settings from other servers that are hosting SBM components. There is not an option to import a snapshot exported from another host. Since the update from database was only added in version 10.1.5, upgrades from previous version does not have the option. While
CMS-XML SLM: How do I move (rehost) my existing license keys to a new server?
Simply copying the licenses from the old system, or not doing anything after a virtual machine is moved, will render the existing licenses invalid. Without valid licenses the SLM server cannot launch, and as result products trying to use this sever will throw errors like:
CMS-XML Email with lots of replies can cause the email recorder server to hang and CPU to increase
Workaround: The only workaround is to disable the feature, find reply part. This means that under the notes section, there will be no ' Old Email' shortcut and whole email content will be displayed.
CMS-XML Notification Server not sending updated fields
A user updates an item by adding an attachment. Shortly thereafter (30 or so seconds), the user updates another field within the same item. The email will sometimes show the old data instead of the updated data.
CMS-XML SBM 10.1 - How to generate new signed certificate trust keys for SBM and copy them to additional servers as needed (Generating SSO certificates)
This article applies to SBM 10.1 - For SBM 2009 R4 (or older ), see KB S137884 . For SBM and above (including SBM 11.x), see KB S142197 .
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