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CMS-XML Get$findCCUsers in ns.log when user has bogus entry in CC list in user profile and nobody gets the notification sent to them, not even the primary recipient.
at at com.serena.sbm.ns .process.EventServiceImpl.getRecipients( at com.serena.sbm.ns.process.EventServiceImpl.getRecipients(
CMS-XML Notification Server gets a Null Pointer Exception when debug log is turned on in the Configurator Mail Services section - Error: "While job executing java.lang.NullPointerException"
java.lang.NullPointerException at com.serena.sbm.ns .process.AdminChangeServiceImpl.refreshCaches( at com.serena.sbm.ns.process.AdminChangeServiceImpl.refresh(
CMS-XML Change History and Deleted Items Reports Fail When Set as Scheduled Reports
at com.serena.sbm.ns.process.ReportEventService.getReportFile( at com.serena.sbm.ns .process.ReportEventService.createAndSendReportFile( at com.serena.sbm.ns.process.ReportEventService.sendNotification(
CMS-XML ns.log gets duplicate key error when processing a notification "Duplicate key"
at com.serena.sbm.ns.process.EventServiceImpl.getLoginUserMap( at com.serena.sbm.ns .process.EventServiceImpl.getRecipients( at com.serena.sbm.ns.process.NotificationEventServiceWithRetryEvent.getRecipients(
CMS-XML SBM Configurator- Notification server type: " Test Server " is not working when set the username and password
at java.util.HashMap.forEach( at com.serena.sbm.ns .service.MailSenderImpl.send( at com.serena.sbm.ns.service.EmailMessageStrategy.apply(
CMS-XML Get java.lang.NullPointerException and at in ns.log
at at com.serena.sbm.ns .process.EventServiceImpl.getRecipients( at com.serena.sbm.ns.process.EventServiceImpl.getRecipients(
CMS-XML Errors in ns.log - An error occurred while adding an event to the Events table ... Nested exception: org.springframework.dao.DataIntegrityViolationException: could not insert ... Caused by: org.hibernate.exception.ConstraintViolationException ... Violatio
.createNotificationEvents( at com.serena.sbm.ns .process.EscalationProcessServiceImpl.escalateNotification( at com.serena.sbm.ns .process.EscalationProcessServiceImpl.checkForEscalation( at com.serena.sbm.ns .process.EscalationProcessServiceImpl.processEscalation( at com .
CMS-XML Email parser - Adjusting the Matching Threshold for Fields and Values in E-mail Submit and E-mail Responses
To view invoke more verbose logging that enables you to see what values were mapped from a user's input, add: log4j.logger .com .serena.sbm.ns.service.itemprocessor=DEBUG to:
CMS-XML E-mail Recorder stops processing emails
at com.serena.sbm.ns.sso.SSOManagerImpl.requestSecurityToken( at com.serena.sbm.ns at com.serena.sbm.ns.service.AttachmentServiceImpl.createFileAttachment(
CMS-XML Notification server does not send any emails, ns.log gives " java.sql.DataTruncation: Data truncation"
at com .sun.proxy.$Proxy652.saveToDumpAsLocked(Unknown ... at com.serena.sbm.ns .process.NotificationProcessServiceImpl.readChangeHistory( at com.serena.sbm.ns .process.NotificationProcessServiceImpl.readDataFromDB( at com.serena.sbm.ns .process.NotificationProcessServiceImpl.process(
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