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CMS-XML Get com.serena.sbm.data.Notification.lambda$findCCUsers in ns.log when user has bogus entry in CC list in user profile and nobody gets the notification sent to them, not even the primary recipient.
at com.serena.sbm.data.Notification.getRecipientList(Notification.java:710) at com.serena.sbm.ns .process.EventServiceImpl.getRecipients(EventServiceImpl.java:232) at com.serena.sbm.ns.process.EventServiceImpl.getRecipients(EventServiceImpl.java:193)
CMS-XML Notification Server gets a Null Pointer Exception when debug log is turned on in the Configurator Mail Services section - Error: "While job executing java.lang.NullPointerException"
java.lang.NullPointerException at com.serena.sbm.ns .process.AdminChangeServiceImpl.refreshCaches(AdminChangeServiceImpl.java:261) at com.serena.sbm.ns.process.AdminChangeServiceImpl.refresh(AdminChangeServiceImpl.java:222)
CMS-XML Change History and Deleted Items Reports Fail When Set as Scheduled Reports
at com.serena.sbm.ns.process.ReportEventService.getReportFile(ReportEventService.java:532) at com.serena.sbm.ns .process.ReportEventService.createAndSendReportFile(ReportEventService.java:311) at com.serena.sbm.ns.process.ReportEventService.sendNotification(ReportEventService.java:981)
CMS-XML ns.log gets duplicate key error when processing a notification "Duplicate key com.serena.sbm.data.User"
at com.serena.sbm.ns.process.EventServiceImpl.getLoginUserMap(EventServiceImpl.java:542) at com.serena.sbm.ns .process.EventServiceImpl.getRecipients(EventServiceImpl.java:234) at com.serena.sbm.ns.process.NotificationEventServiceWithRetryEvent.getRecipients(NotificationEventServiceWithRetryEvent.java:100)
CMS-XML SBM Configurator- Notification server type: " Test Server " is not working when set the username and password
at java.util.HashMap.forEach(HashMap.java:1289) at com.serena.sbm.ns .service.MailSenderImpl.send(MailSenderImpl.java:99) at com.serena.sbm.ns.service.EmailMessageStrategy.apply(EmailMessageStrategy.java:416)
CMS-XML Get java.lang.NullPointerException and at com.serena.sbm.data.User.findActiveUserByNameOrLogin in ns.log
at com.serena.sbm.data.User.addCCUsers(User.java:185) at com.serena.sbm.ns .process.EventServiceImpl.getRecipients(EventServiceImpl.java:202) at com.serena.sbm.ns.process.EventServiceImpl.getRecipients(EventServiceImpl.java:185)
CMS-XML Errors in ns.log - An error occurred while adding an event to the Events table ... Nested exception: org.springframework.dao.DataIntegrityViolationException: could not insert ... Caused by: org.hibernate.exception.ConstraintViolationException ... Violatio
.createNotificationEvents(NotificationProcessServiceImpl.java:1083) at com.serena.sbm.ns .process.EscalationProcessServiceImpl.escalateNotification(EscalationProcessServiceImpl.java:449) at com.serena.sbm.ns .process.EscalationProcessServiceImpl.checkForEscalation(EscalationProcessServiceImpl.java:234) at com.serena.sbm.ns .process.EscalationProcessServiceImpl.processEscalation(EscalationProcessServiceImpl.java:146) at com .
CMS-XML Email parser - Adjusting the Matching Threshold for Fields and Values in E-mail Submit and E-mail Responses
To view invoke more verbose logging that enables you to see what values were mapped from a user's input, add: log4j.logger .com .serena.sbm.ns.service.itemprocessor=DEBUG to:
CMS-XML E-mail Recorder stops processing emails
at com.serena.sbm.ns.sso.SSOManagerImpl.requestSecurityToken(SSOManagerImpl.java:180) at com.serena.sbm.ns .service.ws.NSWSClientFactoryImpl.getWSInternalClient(NSWSClientFactoryImpl.java:153) at com.serena.sbm.ns.service.AttachmentServiceImpl.createFileAttachment(AttachmentServiceImpl.java:177)
CMS-XML Notification server does not send any emails, ns.log gives " java.sql.DataTruncation: Data truncation"
at com .sun.proxy.$Proxy652.saveToDumpAsLocked(Unknown ... at com.serena.sbm.ns .process.NotificationProcessServiceImpl.readChangeHistory(NotificationProcessServiceImpl.java:270) at com.serena.sbm.ns .process.NotificationProcessServiceImpl.readDataFromDB(NotificationProcessServiceImpl.java:237) at com.serena.sbm.ns .process.NotificationProcessServiceImpl.process(NotificationProcessServiceImpl.java:113)
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