You can check to see if you have any External Users by opening up the System Administrator> Users tab> At the bottom left select the "show External Users." If you have External Users listed then check in the License Manager to see if you have any External Licenses . If there isn't any External Licenses in the License Manager you will need to obtain one. First, you can check the Serena Support website under the Licensing tab to see if you (Customer serial number) is entitled to one.
Since 66023 you get errors in your application log (event viewer) when using Professional License (i.e. no Tracker or Teamtrack licenses available). You get logged in correctly and a professional license is checked out but errors in the app log. Error occurred in file:
