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Delays in getting an SLM license causing login lag for TeamTrack/SBM
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When it takes a long time to obtain a license from Serena License Manager (SLM), a TeamTrack or SBM server may appear to freeze or stop to responding. In addition, the following message may be shown in the Event Viewer's application log (from TeamTrack Web Engine or Serena Business Mashups Application Engine):
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SBM users sometimes consumes the wrong license for users that have named licenses assigned to them
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SBM users of named Professional, Tracker and TrackerInet licenses can sometimes consume the wrong license type, even when these users are fully logged off the system at the time of login and their assigned named licenses are available. Scenarios for users of these license types include them sometimes: Consuming a concurrent TeamTrack license
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User completes interaction with SBM
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YES Wait 60 minutes past last activity More than 59 minutes?
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Dim9: Additional license required to replicate with multiple sites at the same time
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Dim9: Additional license required to replicate with multiple sites at the same time
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How to upgrade the Azul Systems JRE that is used with SLM 2.3.0?
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folder: mv jre jre.org_` date +%Y%m%d` Untar the download file:
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Launching SBM System Administrator or SBM Login Screen give error "InitExtension Failed" "License Server XXXX could not be contacted"
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file (by default, located in C:\Program Files\Serena\License Manager). Depending on your key, you may notice a date within the key. If the key has expired, you will get the error above.
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SLM on Linux/UNIX fails to start with error: Invalid License File
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12:39:56 (lmgrd) 12:39:56 (lmgrd) Server's System Date and Time : Fri Mar 06 2020 12:39:56 PST 12:39:56 (lmgrd) Invalid License File
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SLM vendor daemon cannot use "localhost" as SERVER identifier
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On systems with local product installations (including SLM) that frequently get disconnected from the network for extended periods of time , use of "localhost" as the server name in the license file would be advantageous, as the server name associated with the old IP address will become invalid after the DHCP lease runs out or the network card goes off-line.
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SerenaLicenseServer.log not logging when mail server is down
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If the Serena License Manager is configured to notify someone of critical errors and the SMTP server is down, license logging is suspended during the period that the mail server is down.
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SLM 2.3.0: Collect Logs fails with error: was unexpected at this time. RC=255
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SLM 2.3.0: Collect Logs fails with error: was unexpected at this time . RC=255
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