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Professional Named License problems in SLM 2.1.5
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After adding named Professional licenses, it is not possible to select "Manage User IDs" or "Auto-add user IDs for named licenses" when Professional is selected under the Products tab. Both items are greyed out.
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SLM 2.1.1 user names with umlaut cause problems when added manually
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This is fine as long as the username is created in uppercase only in Version Manager . If the user in VM is created in lower or mixed case a new named license (if available) or a concurrent license will be used, as the username passed to license server is not being translated into uppercase correctly.
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Delays in getting an SLM license causing login lag for TeamTrack/SBM
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The problem is magnified if the license checkout fails, because TeamTrack / SBM will try to check out a "TeamTrack" license, then try for a " Tracker " license, then try for a "TrackerInet" license. Possible Solutions: Select "Disable NetBIOS over TCP/IP" on all
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Migrate licenses to a VM virtual server with a new host ID
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Migrate licenses to a VM virtual server with a new host ID
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The Version Manager Desktop Client GUI and/or the Serena License Manager GUI no longer show up in Exceed
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The Version Manager Desktop Client GUI and/or the Serena License Manager GUI no longer show up in Exceed
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When does SBM return named and concurrent licenses? How long is an SBM license in use before it is released back into the license pool?
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This document describes when SBM returns named and concurrent licenses to the license server, following user interactions with SBM's web client UI. Seat licenses are never checked out from the license server and therefore are not included here.
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SBM users sometimes consumes the wrong license for users that have named licenses assigned to them
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SBM users of named Professional , Tracker and TrackerInet licenses can sometimes consume the wrong license type, even when these users are fully logged off the system at the time of login and their assigned named licenses are available. Scenarios for users of these license types include them sometimes: Consuming a concurrent TeamTrack license
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How to enable SLM client logging?
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Perform the following actions on the machine that is communicating with the SLM server (e.g. SBM server, CM server, RM server, PVCS VM server or client): Windows: Do one of the following:
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Excessive e-mail notifications from License Manager
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When all licenses are in use, the License Manager will e-mail the following message if the "send e-mail notification of all licensing issues" is checked - " was unable to obtain a license for Tracker -- Error: No such feature exists (-5,412): TrackerInet " " was unable to obtain a license for TrackerInet -- Error: No such feature exists (-5,412): TrackerInet "
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Unable to launch SLM 214 GUI on an AMD 64 Opteron CPU running Windows
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The workaround is to use the JRE that comes with Version Manager 8.1.4. You can do this as follows:
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