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Support Platform Matrix for Serena Products
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The Supported Platform Matrix outlines the supported client-side and server-side information, including supported operating systems, browser, third party plugins, Serena product integrations, character sets, and upgrade paths.
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SBM PDF Supported Platform Matrix documents for 10.1.5 to 11.2 - reference only
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The attached documents used to be available on the Serena Support site. They include additional information to that held in Excel form of the Support Platform spreadsheets that continue to be on Supportline . From 11.3 onwards there is a new tab in the Excel Spreadsheet which covers the additional information.
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Enter no more than 80 characters error in tables when end user help text contains longer description
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When more than 80 characters are entered for the Description field in Composer for the Application at the very top of the tree an error will be thrown when navigating to that table within the system administrator. After clicking OK a few times you can get into the table but you aren't able to switch tabs.
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Product Lifecycle and Platform Matrix
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The Product Lifecycle page lists each product release, its status and the end of support date. Start at the Product Lifecycle page. Search for you product in the dropdown list.
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When opening the repository using IE11, you get error "SBM Application Repository does not support the browser"
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The platform matrix is saying that is supported . The workaround is to use Compatibility mode (IE > Tools > Compatability View Settings).
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How does the December 31, 2020 end-of-life for Adobe Flash effect SBM (Solutions Business Manager) and SSM (Service Support Manager) and RLC (Release Control)?
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For example, if you upgrade to SBM 11.5, you will also need to upgrade to RLC 6.2.3 or newer. If you upgrade to SBM 11.6.1 or newer, you will also need to upgrade to RLC 6.2.6 or newer. To verify compatibility, download the Release Control platform matrix .
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Multi-Language Support - MLS - All Custom Forms with String overrides with AE Strings fail to render since upgrade to 10.1.5 - the UI shows the message like "Missing default Locale(fr_FR) value for key:..."
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Any custom form for which has language(locale) overrides within the Strings AE table will FAIL to render. After a deploy the UI shows the message like "Missing default Locale(fr_FR) value for key:..."
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End-User Help text changes are sometimes lost on CTRL+S
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- open a process app in Composer and check out the table - add a new text field to the table , modify the field name and then add a help text - without leaving the field (so do not click anywhere else) press CTRL+S
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Active Incident/Request by State bar chart can't be displayed in print page
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Active Incident/Request by State bar chart can't be displayed in print page in Internet Explorer. This issue is observed only in Internet Explorer. Other supported browsers can display this report without issue.
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Unable to update Aux table entry with IE8
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If you have installed ChromeFrame in IE, such that your userAgent string contains a string such as "chromeframe", this can cause problems with the SBM JavaScripts which will incorrectly treat this as the Chrome browser. Until a fix becomes available, either uninstall this add-on or disable it if possible, or if neither is possible, contact Support for a possible workaround.
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