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CMS-XML Why does SSM installer need to be run on Application Engine, Application Repository and Common Services if on different servers?
Why does SSM installer need to be run on Application Engine, Application Repository and Common Services if on different servers?
CMS-XML Common Services Host for Active Diagnostics and Relationship Service Is Not Updated Properly in Cluster
Release Manager 5.1 Service Manager 5.1
CMS-XML Configurator not showing all options on Common Services tab and no scroll or ability to move down to get to them
Service Manager 5.2.1
CMS-XML Intermittent Deadlock in SSM with Java caches - [error] ajp_service::jk_ajp_common.c (2799): (worker2) connecting to tomcat failed (rc=0, errors=1597, client_errors=26)
[Tue Nov 14 09:17:13.554 2017] [3748:3300] [error] HttpExtensionProc::jk_isapi_plugin.c (2240): service () failed with http error 502
CMS-XML SBM uninstalls Dimensions services
The uninstall of SBM removes Dimensions service Tomcat "Serena Common Tomcat". If you have Dimensions (10.1.3) and SBM on the same server, Dimensions webclients will not be working anymore after SBM is uninstalled.
CMS-XML "No service catalogs found" message appears when displaying the Catalog tab
The "No service catalogs found" message appears when logging into the SRP shell if the hibernate sequence does not exist in the Common Services or SDF schema. This issue only exists when using an Oracle Database Server.
CMS-XML Error "No service catalogs found" when trying to Customize the SSM catalog (Oracle only)
No service catalogs found Check the JBOSS log directory ([SBM Install]\ common \jboss405\server\default\log ) for the sla.log
CMS-XML Cannot start SBM Active Diagnostics service after upgrade
To work around this issue, remove the following file \ Common \Diagnostics\MongoDB\data\mongod.lock. This file is related to unsuccessful or abrupt termination of the diagnostics service.
CMS-XML Relationship service will not start - errors in relationshipservice.log as follows: THERE ARE MORE THAN ONE CYPHER QUERIES WITH NAME
C:\Program Files\Serena\SBM\ Common \jboss405\server\default\log\relationshipservice.log WARN 25-03-2015 10:33:56 [CypherQueriesLoaderImpl] -- cypherQueryIsAlreadyAdded(): THERE ARE MORE THAN ONE CYPHER QUERIES WITH NAME: getOneLevelDependentCIs WARN 25-03-2015 10:33:56 [CypherQueriesLoaderImpl] -- cypherQueryIsAlreadyAdded(): THERE ARE MORE THAN ONE CYPHER QUERIES WITH NAME: getAssosiatedCrs
CMS-XML Relationship service will not start - message in Configurator - SBM Relationship Service Database failed to start in the allotted time period.
Check the logs recently updated in C:\Program Files\Serena\SBM\ Common \RelationshipService\data\log. There may be an indication of the port already in use. If this is the case the bring up Task Manager and the processes and check for multiple java.exe.
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