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CMS-XML Update ReadMe to state that Standard Log Out Behavior uses HTML5.
Update ReadMe to state that Standard Log Out Behavior uses HTML5.
CMS-XML SBM Connect for SharePoint Help is not accessible
The system cannot find the file specified. Error: The file serena_sharepoint_solution_help is not installed To work around this problem, copy the readme file ( readme _serena_sharepoint_solution.htm) from the package to the SharePoint folder (C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\TEMPLATE\LAYOUTS\Serena) and rename the file to "serena_sharepoint_solution_help".
CMS-XML SSM 5.2.1 Hotfix 1 for DEF315442 and DEF250960 - SLA Completed Date is incorrectly updated
Download the attached file Double click the .exe Follow the instructions in the resulting text readme file
CMS-XML SBM 11.4.1 Hotfix 3: Submit failure with multi-user combo box; Unable to add new Service Requests in SSM; Unable to submit with SRC Mobile
Double clock the .exe Enter the password "SERENA" in all caps, and follow the wizard to complete the unzip. After the file is unzipped, follow the instructions in the readme .
CMS-XML Cannot logon to Work Center as the User Interface hangs with loading symbol - error in workcenter.log ...[MenuItemController] -- could not execute query ...select TS_LOCALE from TS_APPLICATIONS where TS_ID = ...
To workaround you need to follow the instructions to unmerge Process Apps as detailed in the readme for 2009 R1 section "Handling References in Upgraded Mashups" - http://help.serena.com/mashups/2009R1/online_ readme _sbms.htm
PDF SOO Upgrade Guide
• Serena Service Manager Concepts Guide for details on Service Manager workflows and their features. • Serena Orchestrated Ops readme for a list of new features in this release. For detailed information on modifying projects, users, workflows, or orchestrations in the process apps after you have promoted them, refer to the following guides that are included with your Serena ® Business Manager installation: • SBM Application Administrator Guide for configuring projects, users, and groups.
CMS-XML Error when running the Upgrade Perl scripts (scriptrunner.pl) - cannot find switch.pm
The read me instructs users to go to ActiveState to download the ActivePerl. The Perl Scripts do not work on this <http://www.activestate.com/activeperl/downloads>.
CMS-XML How does the December 31, 2020 end-of-life for Adobe Flash effect SBM (Solutions Business Manager) and SSM (Service Support Manager) and RLC (Release Control)?
Visit help.serena.com for release notes and documentation.
CMS-XML SSM 5.4: Hotfix for PostgreSQL support
After the file is unzipped, follow the instructions in the readme .txt file.
CMS-XML SSM 5.3: Hotfix: Unable to add service requests in Request Center, nothing happens when click Save.
After the file is unzipped, follow the instructions in the readme .txt file.

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