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SSM 5.4: Hotfix for PostgreSQL support
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SSM 5.4: Hotfix for PostgreSQL support
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SBM 11.2 Hotfix 3 - Composer full installation for DEF305103 DEF305144 DEF300505
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SBM 11.2 Hotfix 3 - Composer full installation for DEF305103 DEF305144 DEF300505
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SSM 5.2.1 Hotfix 1 for DEF315442 and DEF250960 - SLA Completed Date is incorrectly updated
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SSM 5.2.1 Hotfix 1 for DEF315442 and DEF250960 - SLA Completed Date is incorrectly updated
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SSM 5.3: Hotfix: Unable to add service requests in Request Center, nothing happens when click Save.
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SSM 5.3: Hotfix : Unable to add service requests in Request Center, nothing happens when click Save.
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SBM 11.4.1 Hotfix 3: Submit failure with multi-user combo box; Unable to add new Service Requests in SSM; Unable to submit with SRC Mobile
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SBM 11.4.1 Hotfix 3: Submit failure with multi-user combo box; Unable to add new Service Requests in SSM; Unable to submit with SRC Mobile
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Hotfix for SOO 4.5 for DEF238652 - In IE8 or IE9, open SRC, view any request and then attempt to view the System tab. Most of the time most or all of the Change History will not be viewable, nor is there a vertical scrollbar
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Hotfix for SOO 4.5 for DEF238652 - In IE8 or IE9, open SRC, view any request and then attempt to view the System tab. Most of the time most or all of the Change History will not be viewable, nor is there a vertical scrollbar
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Now that Oracle will charge for Java, what is the impact on SBM (SSM and SRC and RLC) customers?
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Oracle is ending free access to updates for Oracle Java 8. This means that you can no longer get free access to patches, hotfixes , etc. Starting in January 2019, you can still download and use Oracle Java for free. You just can't get fixes unless you buy a subscription.
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SRC 5.3: Cannot save new service in Request Center
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Workaround, see hotfix in KB P2827 .
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User unable to login to SRC with User Session Timeout set
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This hotfix was created to resolve an issue where customers were immediately logged out of Service Manager - Request Center running on SBM 11.2. To install this hotfix:
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All Custom Forms with String overrides with AE Strings fail to render since upgrade to 10.1.5
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Hotfix 1 available for 10.1.5 - http://knowledgebase.serena.com/InfoCenter/index?page=content&id=P2745
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