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CMS-XML Using Value Display Format to control item details in SLA reports
Using Value Display Format to control item details in SLA reports
CMS-XML How to get the total number of Completed items without SLA violations?
How to get the total number of Completed items without SLA violations?
CMS-XML If an item is deleted from the User Workspace the SLA data remains
If an item is deleted from the User Workspace the SLA data remains
CMS-XML The SLA widget shows an item in a different state than is set out in the SLA settings - paused state
The SLA widget shows an item in a different state than is set out in the SLA settings - paused state
CMS-XML Occasional user cannot see SLA status on an item they can see
Occasional user cannot see SLA status on an item they can see
CMS-XML View All Items role privilege is ignored for notifications - also in SSM SLA reports might show incorrect items
The "View All Items " privilege is ignored for notifications if the privilege is only granted to a user via a group that inherits the privilege from a role. If the user is added to the role directly, the privilege is honored and he or she will receive the notification.
CMS-XML How can I get a listing report that shows items that I own at a high risk of breaking an SLA?
@where TSM_SERVICE_REQUESTS.TS_ID in (SELECT ITEM _ID FROM SLA _ ITEM where ACTUAL_COMPLETION_DATE is NULL and RISK_CATEGORY='H') and TSM_SERVICE_REQUESTS.TS_OWNER IN (SELECT TS_ID FROM TS_USERS WHERE TS_NAME LIKE 'admin')
CMS-XML SLA incorrectly started when it shouldn't have been on closed items
(3) Create an item and take it to completed ensuring that you select the Contact created in (1). (4) Now create an SLA with start state of New and End State of new and qualifying condition using the project name. (5) Delete the user in (1) and their contact record and the item created in (3) is updated so the contact is removed (correct) but checkout the SLA widget - the SLA has been activated and is "LOW".
CMS-XML Example for using SLA details in SBM reports via Advanced SQL Conditions
The same SQL could be used in a listing report to give the list of items . ORACLE Example for all items in last month that violated their SLA: @where TSM_INCIDENTS.TS_ID in (SELECT ITEM_ID FROM SLA_ITEM where (RISK_CATEGORY='V' OR RISK_CATEGORY='L' OR RISK_CATEGORY='M') AND
CMS-XML Is SLA data collected if I do not define a service?
Once the Service is defined then the data becomes visible in the SLA reports and in the item if there is an SLA widget defined on the form.
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