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Article Support Platform Matrix for Serena Products
The Supported Platform Matrix outlines the supported client-side and server-side information, including supported operating systems, browser, third party plugins, Serena product integrations, character sets, and upgrade paths.
CMS-XML Enter no more than 80 characters error in tables when end user help text contains longer description
When more than 80 characters are entered for the Description field in Composer for the Application at the very top of the tree an error will be thrown when navigating to that table within the system administrator. After clicking OK a few times you can get into the table but you aren't able to switch tabs.
CMS-XML Product Lifecycle and Platform Matrix
The Product Lifecycle page lists each product release, its status and the end of support date. Start at the Product Lifecycle page. Search for you product in the dropdown list.
CMS-XML Active Incident/Request by State bar chart can't be displayed in print page
Active Incident/Request by State bar chart can't be displayed in print page in Internet Explorer. This issue is observed only in Internet Explorer. Other supported browsers can display this report without issue.
CMS-XML Unable to update Aux table entry with IE8
If you have installed ChromeFrame in IE, such that your userAgent string contains a string such as "chromeframe", this can cause problems with the SBM JavaScripts which will incorrectly treat this as the Chrome browser. Until a fix becomes available, either uninstall this add-on or disable it if possible, or if neither is possible, contact Support for a possible workaround.
CMS-XML Problems after deploy of new tables - lastids and other issues
If this value is "-1", then you should contact Support . In order to speed up the process of resolving the issue, please provide table dumps of the following AE tables as xls or csv files, with Column Headers :
CMS-XML Upgrade to SBM 10.1+ sometimes fails to create new columns in notification server tables
To get the notification server running in this situation, please contact Serena support for a SQL script to get the necessary database columns created.
CMS-XML Field overrides affect listbox sizes
... this field is overridden in Composer on a transition and then deployed, on AE the list size is reset to the default of 5, thus overriding the intended non-default list size , as set out in the underlying table . This makes it impossible for users to change the list size and override the field on the transition via the supported interfaces. The only way this can be achieved is by updating the TS_PROPERTIES.TS_MULTISELECTSIZE for the field and the particular transition.
Article How do I register as a new Serena product user?
CMS-XML Strange project overrides or settings after deploy
An incorrect primary table id ( id for primary table of solution processed last ) might be assigned for following solution elements during importing: ... If you believe you are suffering from this problem, then please contact Serena Support if the fix is not yet available.
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