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CMS-XML Notification email templates do not get applied if not within first 200
Notification email templates do not get applied if not within first 200
CMS-XML Not able to save email templates in Configurator.
Not able to save email templates in Configurator.
CMS-XML User Error Template setting for mail client not sending failure emails for "deffered" failure
User Error Template setting for mail client not sending failure emails for "deffered" failure
CMS-XML Emails created using the "Preferred E-Mail Client" do not use the default template
c) At the very top of the email window, click the option called "Click here to use your preferred e-mail client". d) Enter some text and send the email. e) Update the default email template from here: C:\Program Files\Serena\SBM\Application Engine\emailtemplate\useremailtemplates\default.txt and save changes.
CMS-XML Email notification template isn't synchronized when using Network Load Balancing
1. when they edit Email Template using client PC-C, PC-C’s local disk’s (\\emailtemplate\notificationtemplates) template is updated. At the same time the WebServer-A & WebServer-B’s C’s local disk’s (\\emailtemplate\notificationtemplates) template are not updated. so they waited for a night, but no change.
CMS-XML SaaS: Edits made to the EmailSubmitSuccess.txt template do not change the actual e-mail
Please create a new template with a name that will be unique to your instance on SaaS.
CMS-XML Journal fields included in notification e-mail templates display GMT time
When adding a journal field value in a notification e-mil template , the time stamp will display in GMT instead of the locale of the end user.
CMS-XML When adding description to e-mail template, no line breaks will be created
If the field is an HTML field that is used in an HTML template , the raw HTML will be disabled in the notification because spaces are being replaced with the non-breakable space  .
CMS-XML Mail client does not send failure email
If an email submission fails to create an item, possibly because the email address it is coming from is not associated to an SBM user, the failure email using the error template does not get sent out and an error appears in the ns.log. The error will look like the following:
CMS-XML Scheduled reports template - no support for high-ascii characters
If you attempt to put non-ASCII text into a template used for Scheduled Reports, any such characters will not display correctly in the body of the email . They may display correctly in the subject.
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