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Support Platform Matrix for Serena Products
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The Supported Platform Matrix outlines the supported client-side and server-side information, including supported operating systems, browser, third party plugins, Serena product integrations, character sets, and upgrade paths.
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How do I register as a new Serena product user?
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Cannot initialise the value array so that previous values are wiped out for orch having a loop that creates/updates a multi field in an SBM item (or any array).
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d. If for any item at the end of processing counter is < maxxount then I simply populate the remaining value array elements with the value from array element [1] until we reach maxcount e. SBM ignores the duplicate values If you would like a simple example msd containing this workaround then please contact Support
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Field overrides affect listbox sizes
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If a multi group field is set up as a listbox with list size other than default of 5, when the this field is overridden in Composer on a transition and then deployed, on AE ... non-default list size , as set out in the underlying table. This makes it impossible for users to change the list size and override the field on the transition via the supported interfaces. The only way this can be achieved is by updating the TS_PROPERTIES.TS_MULTISELECTSIZE for the field and the particular transition.
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Multi-View reports fail when using Firefox 4
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The problem has been reported to R&D and will be addressed in a future release. Until then, the only workaround is to use a supported browser version .
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Unable to update Aux table entry with IE8
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If you have installed ChromeFrame in IE, such that your userAgent string contains a string such as "chromeframe", this can cause problems with the SBM JavaScripts which will incorrectly treat this as the Chrome browser. Until a fix becomes available, either uninstall this add-on or disable it if possible, or if neither is possible, contact Support for a possible workaround.
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Tooltips on custom transition images do not display in Firefox
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When you view the source; tag “alt” is being used. The problem is that Firefox does not support the "alt" tag for displaying a tool tips . In other areas of SBM, tag "title" is used on images.
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Cannot Import/Export Process App with Time Capture Control
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Save the process app. Note: If the process app does not exist in the local cache or repository, contact Serena Technical Support for assistance .
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Composer crash when going to a multi-relational field in Composer with error: Object reference not set to an instance of an object
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Export the MSD and re-import to resolve. If you cannot export because of the issue please contact Support .
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SLM: How to consolidate multiple license keys for one Host ID into a single license file
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With a valid Serena Support login that is tied to a site ID with current Support Maintenance (both are required) go to http://support.serena.com/licensing/Default.aspx Complete the 4 drop-down selections for Site, Product, Serial Number and version. Click the enabled "View Licenses" button below the fields that will take you to the "Manage Licenses" table
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