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Database connectivity fails when database password is pending expiration
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Also, SBM Configurator shows " FAILED " when testing the db connection . To get around the issue, the database password must be reset. When the password isn't expired yet, a warning shouldn't interfere with connectivity.
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Upgrade to 2009 R4 the Configurator fails with error - System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection
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Upgrade to 2009 R4 the Configurator fails with error - System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection
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Configurator fails to configure Oracle when Oracle client is installed on server
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Configurator fails to configure Oracle when Oracle client is installed on server
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SBM Configurator returns the misleading error "Connection failed" when SLM is using a fixed port
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When you click on "Test connection" an error displays "connection failed ". Despite the error message, everything is working as expected.
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ALF SSO Gatekeeper error has occurred: Error obtaining security token. Validation of WS-Federation token failed with code 40:Token issuer not allowed.
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Error Obtaining Security Token If when attempting to log on to the Serena ALM Configurator , you receive the error: ALF SSO Gatekeeper error has occurred: Error obtaining security token. Detail
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CM/SDA/SRA/SDA/RLM: Error "SSO Gatekeeper error has occurred: Error obtaining security token. Validation of WS-Federation token failed with code 40:Token issuer not allowed"
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If when attempting to log on to a Serena product using single sign-on (SSO), such as the Serena ALM Configurator or the Serena Deployment Automation user interface, you receive the following error, you must update your SSO STS certificates. ALF SSO Gatekeeper error has occurred: Error obtaining security token. Detail
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Notifications will fail to work if host name of server is greater than 32 charatcers
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If your AE server's host name (what is added in configurator tool) is larger than 32 characters, the notification server will fail to update a table called NS_INSTANCES. The fix is to manually update this column to accommodate the length of the host name.
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Promoting Snapshots Fails after Upgrade
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The following steps should resolve the problem: Open SBM Configurator . Restart the Serena Common JBOSS service.
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Login to SBM fails: SBM gsoap application pool inadvertently changes from 64-bit to 32-bit
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On 64-bit servers, if the Application Pool Defaults value in IIS is changed to 32-bit (either by an administrator or by another installed application), then the next time you apply changes in SBM Configurator , the dedicated gsoap application pool will also change to 32-bit mode ( Configurator sets gsoap to match the default when you click Apply
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Not able to save email templates in Configurator.
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When you edit and attempt to save an email template, you get prompted with an error: " Failed to save template default.txt
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