Depending on TCP/IP translation tables used you may experience SSM Notification Emails not being sent out as the CRLF character does not get translated properly with the standard translation table, however MAIL 2EXE uses 0D25 for CRLF. In the Notification STC you will see the following errors.
The following paragraph of code does not have a corresponding END on the DO statement in the SSM 834 MAIL 2EXE source. 000099 if UserList = ' ' then NOP 000100 else
Several customers have expressed interest in mapping SSM actions into their current trouble ticket system. ("Trouble ticket" systems may also be called incident tracking systems, help desk systems, or similar names. Commercial examples include Serena TeamTrack or Serena Business Mashups , IBM Info/Man, and BMC Remedy.)
