Depending on TCP/IP translation tables used you may experience SSM Notification Emails not being sent out as the CRLF character does not get translated properly with the standard translation table, however MAIL 2EXE uses 0D25 for CRLF. In the Notification STC you will see the following errors.
ChangeMan SSM does not provide any service to explicitly interface with trouble ticket systems. However, SSM's email notification feature provides a straightforward way to meet many customer requirements.
1. The following information is needed if you are installing automated TSO or e-mail notification with Real Time Change Tracking (RTCT). In the “Installation Procedures” chapter, “Install Change Tracking Component” section, “Step 19: Set Up RTCT Notifications”, make the following change in the MAIL4NFY and NOTE4NFY JCL members of somnode.CMNSSM.INSTALL:
