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CMS-XML Are Serena products affected by the OpenSSL Heartbleed Bug?
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CMS-XML Interfacing A Trouble Ticket System With SSM
Should this not be adequate, a customer could also modify the MAIL2EXE Rexx script themselves to provide more elaborate processing of SSM notification events. Serena Professional Services or the Serena distributor may also provide fee-based offerings to augment the existing SSM functionality.

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