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CMS-XML Are Serena products affected by the OpenSSL Heartbleed Bug?
Serena's R&D teams have determined that our products are not vulnerable to the bug. Specifically reviewed were: SBM ChangeMan ZMF and all other mainframe products
CMS-XML Interfacing A Trouble Ticket System With SSM
Several customers have expressed interest in mapping SSM actions into their current trouble ticket system. ("Trouble ticket" systems may also be called incident tracking systems, help desk systems, or similar names. Commercial examples include Serena TeamTrack or Serena Business Mashups , IBM Info/Man, and BMC Remedy.)

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