If you have a firewall that you must cross to notify approvers through ECP and the messages are not being received, check your SERPRINT. You may see messages like this:
One customer's workaround is as follows: In the interrim, I found a workaround using IIS redirection that allows the existing emails to work with our system (IIS on port 80 and Apache on port 8080). Steps:
Customer is not getting email notification via ECP when a mainframe package is frozen. The notification is being sent from Change Man ZMF to ECP, but the notification agent is not routing it to the SMTP server.
on Windows 2000. When attepting to run the Cfgagent from the Start/Program/Serena software/configure Notification agent, customer receives an "access denied" message. This only occurs on Windows 2000.
Cannot install ChangeMan ECP 3.2.1 on a Windows 2003 machine. The "Configure Notification Agent" steps for Windows 2000 don't work (e.g. there is no Applications tab, no tabs at all).
