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CMS-XML Troubleshooting Builder 6.41.1
If you do not have experience with making successful changes to the Registry, do not change the registry without the assistance of someone from your IT department. Even if you are experienced with modifying the registry, it is a good practice to export the registry before making changes in order to have a viable backup.
CMS-XML SLM: Certain clients sometimes/consistently cannot connect to the License Server, especially from remote locations
Please contact your Serena administrator for further assistance. ... Customers who have both SLM 2.1.4-based

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