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CMS-XML Troubleshooting communication among SBM Components using Wireshark
Wireshark captures all data that is sent over a network interface. By default Wireshark is not capable of capturing communications between components that are installed on the same Windows Server because those communications are not sent over a network interface. See this kb S140638 for a solution to this problem.
PDF Serena Application Release Manager Installation and Configuration Giude
d When the Create New z/OS UNIX File window displays, create a new directory called serservc with permission level 755. Required field values are:
CMS-XML ARM1.2 Common Tomcat installer violates with Dimensions CM Tomcat
During ARM 1.2 installation, the tomcat windws service ist not correctly installed because it tries to register the windows services with the same name already used by Dimensions CM (Serena Common Tomcat).

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