During the install, the installer tries to create a virtual directory for the product and create an application out of the virtual directory. The installer is having a problem with this step for a variety of reasons. Here are a few we have come across so far.
You may also get the following error in the Application Event Viewer. User Message: Fatal WebException occurred with status: ConnectFailure. Dev Message: Fatal web exception
Under Configuration | Environment Settings | Notification Settings, find the Notification Queue Name. Verify that this queue exists on the server. You will find the queue in Manage My Computer under Services and Applications \Message Queuing\Private Queues (or Outgoing Queue).
<Program Files>\Serena\Agile\SchedulerService\Plugins\PacificEdgeSoftware.Common.ObjectServices.dll Close the Agile Administration application , if it is running, and replace: <Program Files>\Serena\Agile\Administration\PacificEdgeSoftware.Common.ObjectServices.dll
If the above steps do not resolve the login issue or you are logging in for the first time you will need to check with your On Demand product Administrator to confirm whether you have been setup properly. The following steps are for your On Demand Administrator to use to determine a users email notification setup within the On Demand Application .
