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CMS-XML ItemManagement Web service operations do not return User Login IDs
ItemManagement Web service operations do not return User Login IDs
CMS-XML Failed login attempt with LDAP authentication causes two tries for each login.
If you have ldap authentication setup and attempt to login as one of the ldap users with a bad password then agile makes two attempts to connect and causes the users account to be locked out in Active Directory before the domain group policies limit. In other words if your group policy says accounts should be locked out after 3 failed attempts you will actually get locked out if you put in the wrong password in Agile just twice because it tries 2 times for each, so four tries with just two failed attempts.
CMS-XML Picker tree doesn't draw correctly when user doesn't have permission to root.
1. Describe the problem & the customer's use case scenario? If you have a user login that doesn't have permission to the Root folder in the tree structure then when they use the item picker and click browse in any of the views like storyboard, taskboard etc the tree doesn't draw right and really looks messed up. 2. What are the steps to reproduce the problem?
CMS-XML Error upon login "Cannot find column [id]"
The root cause of this issue was the Language Locale settings in set in the user's browser that was causing this error and preventing logging into Agile On Demand.
CMS-XML Try to delete default users in Agile and get error "still assigned to a resource"
This article ONLY pertains to On Premise installations of Agile. Login to Agile with the "aodadmin" account. After you login you should see a Resources module at the top of the screen ( You only see this module when logged in with the aodadmin account )
CMS-XML How can you make Agile not check the browser version you're using to login with?
The following change will cause users logged into Agile to be kicked out of their session and be forced to login again so make this change in off hours. Open the web.config file in the following default install folder. C:\Program Files\Serena\Agile Planner\Agile\web.config
CMS-XML Users are not automatically added as a Resource
d) Login as aodadmin to access to Resource module. Notice that the user was not added as a resource.
CMS-XML Some users get email notifications while others do not
Have the user login and check under Tools | Define Notifications. They will only get notifications on items that are marked as active.
CMS-XML Importing Active Directory users into Agile on Premise shows all users as active
4. Set the filter to "(Memberof=CN=Mariner Users,OU=Serena Groups,DC=serena,DC=com)" 5. Save the changes and then click the import users and import from the active directory provider you created. Now login to Agile and go to the users and security section and notice all ldap users are marked active.
CMS-XML Why can't I login to my On Demand product?
If the above steps do not resolve the login issue or you are logging in for the first time you will need to check with your On Demand product Administrator to confirm whether you have been setup properly. The following steps are for your On Demand Administrator to use to determine a users email notification setup within the On Demand Application.
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